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ESSENTIAL JOB FUNCTIONS

• Manage Key’s Enterprise Conversational AI Platform. Utilize technology expertise, current industry knowledge and best practices, thought leadership and effective business partnerships to build, advocate for and maintain the technology strategy to support multiple lines of business that delivers the business' strategic objectives and aligns to the enterprise's architectural standards. Brings emerging technologies and methodologies into the organization to assess potential and use cases. Demonstrates thought leadership and continuous learning.
• Lead the implementation of one or more technology programs, some of which may span several years and may include obtaining senior-level (and sometimes executive level) sponsorship and steering committee approval; from the development and configuration of application(s), to testing and implementation; delivers in alignment with the applicable measures of success and milestones and management methodology; escalates risk/concerns appropriately and leads with corrective/mitigating actions; communicates appropriate updates on work progression.
• Oversee the management of 24/7 production support of applications including vulnerability remediation and risk management to corporate SLAs
• Manage, develop and ensure the engagement and effective execution of a small to medium size team which may include business analysts, project managers and/or scrum masters, engineers, developers, external resources and vendors against line of business or functional technology deliverables. Emerging as a leader for attracting and developing internal and external talent.

REQUIRED QUALIFICATIONS

• Bachelor's degree
• 10 of  years of related experience
• Demonstrated leadership skills
• Development and Architectural experience on mission critical applications and/or platforms
• Proven experience defining complex technical designs and solutions
• Strong analytical skills with the ability to assess new and unfamiliar issues and work through potential solutions, issues, and risks
• Excellent interpersonal, networking, communications and organizational skills

PREFERRED QUALIFICATIONS

• Expertise in architecture and development of Conversational AI applications using Google DialogFlow and Google CCAI
• Working knowledge of Genesys Contact Center platforms (PureEngage and/or Genesys Cloud) in delivering Contact Center solutions
• Working knowledge and experience in delivering Agent Assist capabilities using Google CCAI
• Working knowledge and experience in delivering Advanced Analytics leveraging Google Cloud
• Experience with Jenkins and GIT
• Experience with Docker and Kubernetes
• Experience with Redis and Relational Databases
• Experience with Continuous Integration/Continuous Delivery environment, utilizing automated testing, as well as Test Driven Development
• Experience with React/Angular/Other JavaScript Frameworks and Bootstrap client-side frameworks
• Experience with testing tools like CYARA, Junit or Selenium
• Experience delivering technology solutions in the Financial Industry

COMPETENCIES

• Application Development Consulting: Knowledge of and ability to consult on development and delivery of new or enhanced business applications.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Information Technology Trends: Understanding of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply this knowledge appropriately to benefit the organization.
• Project Management: Knowledge of effective project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Agile Project Management: Knowledge of effective agile project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Strategic Thinking: Understanding of the importance of "big picture" thinking and planning and ability to apply organizational acumen to identify and maintain focus on key success factors for the organization.
• Innovation: Understanding of the value of innovation and ability to develop new ideas and initiatives that improve the performance of the organization
• Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
• Software Engineering: Knowledge of, and experience in, delivering new or enhanced fee-based software products.
• Application Development Tools: Knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.
• Application Maintenance: Knowledge of and ability to define, implement make changes to, and support a production application.
• Alignment: Knowledge of the importance of collaboration among team members and the ability to enroll stakeholders in communicating and coordinating activities to support the organization's vision and strategies.
• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Team Management: Knowledge of effective team building techniques and ability to form and manage effective teams.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.