The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.  

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. 

Minimum Qualifications

• Bachelor’s degree or equivalent experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
• 5 years of experience or equivalent competency designing solutions for software, web applications or mobile native apps
• 3 years of experience using industry standard design and prototyping tools to create low- and high-fidelity designs, such as VoiceFlow or Figma
• Demonstrated experience defining success criteria and key performance indicators (KPIs) used to measure design effectiveness
• Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including leadership
• Demonstrated experience applying the design decision making process and using data and key findings to inform design
• Demonstrated experience supporting the iterative design process from end-to-end, including wire-framing, prototyping, user testing and high-fidelity visuals
• Demonstrated experience with speech design, voice user interface design, or natural-language interface design, testing, tools, processes and platforms, such as Alexa Skills Kit, Dialogflow or IBM Watson Assistant
• Demonstrated experience with the fundamentals of language interaction, such as prosody or Cooperative Principle
• Understanding of common design heuristics and principles
• Demonstrated ability to train and mentor

Preferred Qualifications

• Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
• Experience supporting the design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablement
• Experience designing Artificial Intelligence (AI) or machine learning driven client experiences

Job Summary

As a Senior Conversational Experience Designer, you'll deliver superior conversational product experiences to achieve business objectives and successful client outcomes. You'll apply UX, UI and conversation principles and methodologies to enhance conversational product design through user research and testing. You'll assist with defining best practices for the design discipline and mentor peers. You'll need to independently execute work that is consistently of high quality. You'll also be expected to be capable of tackling more ambiguous problems. At this level, experience has helped practitioners learn nuance and finesse in their primary technical competencies. This experience has deepened your understanding of the business impact of your work as well as how to communicate and measure that impact. You'll have also developed additional strategic skills such as facilitation and storytelling.

Responsibilities

• Design conversational product experiences for chatbots, IVA/IVR, SMS and voice assistants
• Collaborate with teams to create user-centered conversational product designs, requirements, workflows and strategies
• Create conversational experiences and interfaces for product prototypes in keeping with industry standards and best practices
• Conduct user research, including planning, prioritization, feedback collection and action plan creation
• Translate user needs and business requirements into compelling experiences
• Create user journeys, user flows, wireframes and interactive prototypes across multiple devices and interfaces
• Create low- and high-fidelity artifacts and prototypes to communicate design intent
• Recommend metrics to define, manage and measure design success and prioritize enhancements
• Develop conversation design best practices, personality, guidelines and templates
• Mentor and train team members

Benefits and Perks 

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. 

Who We Are 

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022. 

Disclaimer 

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.  

Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We offer opportunities to all job seekers including individuals with disabilities and provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. If you need a reasonable accommodation to assist with your job search, application for employment, or interview, please visit our FAQ page at www.myrocketcareer.com/how-we-hire/faqs/ for details on how to contact our team. 

Colorado, New York City, Jersey City, California, D.C and Washington Candidates Only. The salary range for this position is ninety-seven thousand five hundred dollars to two hundred five thousand five hundred dollars. The position may also be eligible for an annual bonus and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off.  More information regarding these benefits and others can be found here.  The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.   

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.