Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. In this role, you will work with MindBehind products in the MindBehind Team.
About MindBehind:
Our company first began its journey in 2014, under the name of Sor’un Information Technologies. As a business messaging platform striving to elevate the communication between customers and businesses worldwide, we set out to follow a global path and rebranded our company as MindBehind Information Technologies in 2016. As of January 2023, we have been acquired by Insider, a B2B SaaS company that unlocked the unicorn status.
Today, we’re thrilled to work with over 120 enterprises as an international conversation management company. With the aid of our interactive conversational solutions rooted in world-class AI technology, we now aspire to make MindBehind the common thread in facilitating high-quality customer service. In this path of achieving operational excellence, we are more than proud to have a dynamic team of over 80 talented and passionate members willing to take MindBehind to great heights.
When it comes to reinforcing our young and vibrant MindBehind team with new members, our top priority is moving forward with people who exude enthusiasm for challenging themselves to grow and keep learning every step of the way.

What is this role about?

• Handling all chatbot assistant processes from integration to live with the responsible Customer Success Manager/Account Lead
• Preparation of the assistant's map on MindBehind based on the designed experience and scenarios
• Conducting AI tests
• Preparation of reports as agreed with the brand within the Account Lead information
• Involvement in chatbot development and tracking processes
• Conducting AI-Based Chatbot Data studies
• Keeping brand documents and flow documents up to date
• Completion of tasks assigned in Jira by managers within the specified time frame

What are we expecting from you?

• a bachelor’s degree
• native Indonesian/Bahasa speaker with an advanced level of English skills
• have 1+ year of experience
• have a data-savvy mindset to be a part of our AI-based chatbot product (MindBehind)
• ability to analyze and interpret chatbot data to run retrospectives and evaluations to continually assess and identify areas for improvement
• have solid oral and written communication abilities, with positive and energetic presentation skills and exquisite listening skills. Alas, we’ve got clients all over the world!
• to juggle multiple tasks at the same time with superior project and time management skills. And a keen eye for detail!
• cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
• go-getter and self-starter attitude with a track record in taking initiative and owning end-to-end deliverables in a fast-paced environment
• have the ability and flexibility to work in a fast-paced startup environment
• background in copywriting would be a huge plus.
• having a solid understanding of chatbots is not necessary but would definitely be a plus!

While exporting our technology to the world, we offer you:

• A chance to work in an international, diverse, and inclusive environment 
• To be a part of an industry that’s shaping the future of customer experiences 
• Opportunity to be a part of different side projects depending on your interests 
• Access to many hard and soft skill training to help you improve and challenge yourself 
• Free access to exclusive platforms such as LinkedIn Learning, Blinkist, Masterclass, and Neoskola
• Inclusive Private Health Insurance
• Food allowance to cover all the yummy food expenses monthly
• No Dress Code! 

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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