The Data Analytics and Reporting (DART) - Performance Analytics team’s mission is to support the Consumer and Community Banking (CCB) Performance Excellence program by providing high-quality insights to drive strategic decisions and enhance the employee experience using an exciting new employee engagement platform. As a Data Scientist Lead, you will be responsible for understanding the employee engagement platform features and roadmap; developing a robust data asset for analytics and reporting and delivering actionable insights to inform and influence platform adoption and improve performance.
Responsibilities
- Understand and analyze platform features and capabilities to determine touch points and patterns that are meaningful to employee engagement, experience, and performance.
- Develop and manage comprehensive data assets to support ongoing analytics and reporting needs.
- Conduct deep-dive analyses to assess employee engagement and performance, identifying patterns, trends, and opportunities for improvement.
- Design and implement repeatable insights to monitor engagement and performance outcomes.
- Collaborate with leadership and Performance Excellence stakeholders to define metrics and KPIs that align with business objectives and enhance platform effectiveness and adoption.
- Lead A/B testing and experiments to refine strategies and platform activities.
- Provide insights and recommendations to stakeholders to drive strategic initiatives and improve employee satisfaction and productivity.
- Ability to communicate verbally and in writing using compelling data visualization and modern story telling techniques for senior audiences.
Required Qualifications
- Minimum of a bachelor’s degree and 8+ years of experience in a quantitative or related field.
- Knowledge of statistical software, including SAS, Python, SQL, and R.
- Applied knowledge of statistical methods and concepts.
- Knowledge of data mining and visualization.
- Subject matter expert in statistical techniques, predictive modeling, time series forecasting, text mining.
- Comfortable summarizing complex concepts into digestible information for broad consumption.
- Ability to transform information derived from data into actionable insights which relate to the organization's key strategic objectives.
- Strong story telling capabilities.
Preferred Qualifications
- Experience with HR and call center analytics especially in employee engagement and performance metrics.
- Familiarity with social media analytics or gamification strategies, tools, and analytics.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our
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