Who We Are 

Moveworks is the copilot platform for automating employee support, empowering our customer’s workforce to converse with all of their business systems through natural language. Powered by the world’s most advanced LLMs and our proprietary MoveLM models, our copilot enables users to search information, automate tasks, and create content with generative AI.

Brands such as Databricks, Broadcom, DocuSign, and Palo Alto Networks leverage Moveworks to automate support, enhance employee experience and productivity, and navigate critical business initiatives. 

Founded in 2016, Moveworks has raised a total of $315 million in funding, and was most recently at $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024! 

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

In the two part blog “How AI finally learned to triage IT support issues” (part I / part II), we discussed Moveworks’ approach leveraging deep learning to effectively route IT issues. Since then, we’ve furthered our investment in LLM-based models to improve performance and scalability of our in-house triage system. We are now seeking a seasoned Data Scientist to help shape the future of enterprise ticket routing.

The ideal candidate will have a strong background in modern machine learning stack, natural language processing, and hands-on experience with large language models. In addition, ability to push production code with sound engineering fundamentals would be nice to have.You will collaborate closely with a vibrant cross-functional team (ML engineers, product managers, and data engineers).

If you are looking to apply state-of-the-art NLP/ML techniques to enterprise SAAS products, we have the opportunity for you. 

What You Will Do:

• Demonstrate proficiency in NLP techniques and models such as BERT, Transformers, GPT to train and improve current ML models.
• Motivated to improve the scalability of triage models through MLops and self-serving tools.
• Utilize continuous integration and continuous deployment best practices, including test automation and monitoring, to ensure the successful deployment of ML models and application code.
• Collaborate with data engineers to build scalable and robust data pipelines to support key business metrics, customer-facing dashboards or model training.
• Investigate and improve model performance with sound analytical approaches.
• Apply quantitative methods and curate relevant data sets to address challenges in different components of the Triage system.
• Drive projects forward by forming close collaborations with cross-functional partners to reach the end deliverables, such as production-grade models or analyses that shape the technical vision.

Who You Are:

• You have advanced degrees in Math/Statistics, Engineering, Physics, Computer Science, Economics, or equivalent practical experience.
• You have strong experience in NLP and LLM models and have experience in applying them to real-world problems.
• You have 4+ years of experience solving real-world problems using quantitative approaches and machine learning.
• You have excellent analytical skills and are able to provide cross-functional teams with data-driven insights.
• You have expertise in programming skills (e.g. Python or R), visualization, SQL, data modeling, ETL, and data warehousing concepts.
• You are comfortable proposing engineering enhancements/changes.
• You are comfortable with ambiguity and able to thrive with minimal oversight and process.
• You are an effective communicator; and you empathize with customers and stakeholders to build meaningful relationships.
• You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy when needed.
  

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. 
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer
*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.