Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

Applied AI is taking scientific research and applying it to business problems.

As a Senior Manager of Applied AI engineering team, you will help drive the application of AI across our suite of products in addition to developing the thinking of our team. You will direct and shape the data science philosophy, planning and strategy for the team, as we explore multi-modal, multi lingual use cases through the use of Generative AI.

Responsibilities:

• Inspire, lead and grow a team of data scientist, Machine learning engineers, leads.
• Data Science and Technical leadership for product and across all engineering requirements.
• Clarify our Applied AI philosophy and engineering strategy to key stakeholders and drive consensus
• Continuously improve and drive engineering best practices around software engineering & lead the craftsmanship, resilience, and scalability of your solutions.
• Bring a passion to stay on top of AI trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community.
• Encourage innovation, implementation of cutting-edge technologies, inclusion outside-of-the-box thinking, teamwork, self-organization, and diversity.
• As a key member of the product engineering team, work with product management, architecture and professional services to deliver and maintain compelling products to market
• Ship great products under stringent deadlines and in the face of ambiguous requirements and changing business priorities.
• Be a champion for AI test discipline , and evaluation scores, in order to make AI capabilities more deterministic
• Reduce the time-to-insights window for new customers.
• Responsible for the overall development and release life cycle.

Qualifications

• BE/ B. Tech. in Computer Science /Software Engineering from a reputed college/university.
• 12+ years of industry experience with experience leading engineering teams with over 10+ software engineers.
• Hands-on experience in building large-scale distributed systems with AWS
• 3+ years of direct people management experience including managing managers
• 3+ years of experience of working in the Generative AI / Deep learning
• Experience communicating with technical and non-technical stakeholders at all levels across the business.
• Experience in building highly scalable Enterprise SaaS software is a big plus
• Experience in AWS will be added advantage
• Exceptional leadership skills and proven experience in shaping team culture.
• Proven ability to headhunt, attract, retain, and coach engineering talent from top companies and universities.
• Strong analytical skills and passion for answering questions with data
• Bachelor's degree in computer science, engineering, or a related discipline.
• Proven record of building, managing, and sustaining product organizations.
• Must have the ability to influence people at the business unit level.
• Must have the ability to understand the technical and non-technical aspects of product development.
• Excellent problem-solving skills.
• Excellent verbal and written communication skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.