Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the team

The Regional Marketplace Strategy team takes on a set of diverse and challenging questions in the mobility, logistics and economics space within Grab. We focus on balancing Grab's multi-sided marketplace across our ecosystem of driver partners, customers, merchant partners, and agents. Our work sees us optimise experiences for our customers, contributes to providing growing income opportunities for our driver partners and merchants, and drives growth, efficiency and profitability for Grab overall.

We work with tech teams and operations teams across all of our 8 markets in Southeast Asia. Our core work covers pricing, fulfillment experience, driver retention & incentives and customer retention - but our scope frequently expands to tackle issues beyond these topics.

Get to know the role

In this role you will be working closely with Grab product teams, other regional teams based in Singapore, and country operations teams on the ground.

Your responsibilities will include:

• Acting as Business Unit Strategy for some of Grab's products - Shaping the direction of our tech roadmap through data-driven insights combined with a deep understanding of the marketplace and a hyper-local understanding of our markets
• Making yourself the regional expert on a set of product features and how they interact with the wider ecosystem. You will be providing guidance on the wider marketplace effects of our product decisions and making actionable recommendations to balance the tradeoffs in our marketplace
• Supporting product teams in launching new features in the market and optimising existing features through experimentation, causal inferencing or other suitable analytical methods
• Providing strategic advice & thought leadership on business-critical issues through rigorous analysis paired with structured, big picture thinking

The day to day activities

The day to day will see you working on varied tasks and projects, a selection of projects could include:

• Working with product managers and product analysts to impact-size and prioritise product feature lists for our next development sprints
• Running data-driven research to uncover new insights to inform product strategy, operational initiatives or changes in existing product configurations
• Conducting independent analysis of marketplace issues identified in a specific market; delivering insights & recommendations to our ops teams to balance such issues
• Sharing a recent piece of analysis or details of a new product with the rest of the team to provide coaching to help with similar projects
• Presenting a strategic opportunity assessment & analysis to leadership
• Writing a playbook to be used by operations teams which provides a mental model and documentation to tackle common marketplace situations supported by qualitative and/or quantitative insights
• Working with local teams to plan and design experiments for demand, supply and market clearance levers (e.g. via changes in pricing, driver incentives, driver dispatch logic)

Qualifications

The must haves

• At least 2 years of relevant work experience (for example in Analytics, Business Intelligence, Government, Management Consulting, or strategy roles in a tech company)
• Strong analytical knowledge - Prior experience in handling large, complex, high velocity data; familiar with common statistical, analytical and ML techniques; willing to continue to learn/apply new techniques as required.
• Strong understanding of causal inference - Able to design and recommend the most suitable ways for obtaining causal effects, be it through A/B tests or inference from quasi-experimental set-ups
• Strong presentation skills - Ability to distill insights & articulate an actionable point of view to non-technical audiences; Comfortable presenting to senior stakeholders; Good command of storytelling and presentation techniques (e.g. slide making, data visualisation)
• Convincing meeting presence and strong stakeholder management / influencing skills - Ability to get buy-in and drive decisions within the space of a meeting
• Problem solving & can do attitude - willing to learn quickly and understand the root cause of problems; able to work with a multidisciplinary team to propose creative solutions
• Ability to handle multiple priorities and solve ambiguous problems that may evolve in scope or complexity
• Good understanding of SQL and R/Python to work with data, including common packages/libraries
• Willing to travel (subject to travel guidance by Grab)

Good to have

• Bachelor's or Master's degree in Economics, Finance, Psychology, Anthropology, Sociology, Computer Science, Data Science or related fields.
• Interest and experience in real-world applications of data science and data analytics - such as NLP, ML, Network analysis, spatial, econometrics or time-series analysis.
• Prior experience in training data science models using common machine learning libraries.
• Prior experience in Product Management.
• Prior experience in an operations role in a 'direct-to-consumer', online business or startup

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.