Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Job Title - Data Science - Convo AI

Exp - 8+ yrs

Required Skills:

• Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industry-specific challenges

• Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems.

• Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems.

• Familiarity with NLP/NLG techniques such as parts of speech tagging, lemmatization, canonicalization, Word2vec, sentiment analysis, topic modeling, and text classification.

• NLP and NLU Verticals Expertise: Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR (incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI and Generative AI.

• Experience building chatbots using bot frameworks like RASA/ LUIS/ DialogFlow/Lex etc. and building NLU model pipeline using feature extraction, entity extraction, intent classification etc. 

• Understanding and experience on cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for cliients

• Expertise in Python or PySpark. R and JavaScript framework.

• Expertise in visualization tools such as Power BI, Tableau, Qlikview, Spotfire etc.

• Experience with evaluating and improving conversational AI system performance through metrics and user feedback

• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

• Proven track record of successfully delivering conversational AI projects on time and within budget.

• Familiarity with Agile development methodologies and version control systems.

• Ability to stay updated with the latest advancements and trends in conversational AI technologies.

• Strong strategic thinking and ability to align conversational AI initiatives with business goals.

• Excellent project management skills to prioritize tasks, manage resources, and ensure project success.

• Knowledge of regulatory and compliance requirements related to conversational AI applications.

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date