Job Description

Position Overview

As an AI Sales Specialist in this quota-carrying role, you will play a pivotal role in achieving our bookings target and driving the sales growth and adoption of our cutting-edge AI solutions.  Your primary responsibilities encompass two key areas: to be fully accountable for meeting our sales goal, while empowering the sales organization to excel at selling AI. If you possess a proven track record in meeting sales targets, have a deep understanding of AI technologies, and possess the skills to empower a sales organization to excel at selling AI, we encourage you to apply.

Main Responsibilities

Sales Goal Achievement:

• Take full ownership of sales quotas and proactively work towards meeting and exceeding targets.

• Collaborate closely with the sales team to develop and execute strategic plans to drive revenue growth and achieve ambitious sales objectives.

Customer Engagement:

• Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align AI solutions to their goals.

• Act as a strategic advisor, providing insights on how our AI solutions can uniquely address customer needs, and collaborate to devise roadmaps aligned with their goals.

AI Sales Enablement:

• Provide subject matter expertise on AI solutions to the sales organization, ensuring they are well-equipped to excel in AI sales engagements.

• Develop and deliver training programs to empower the sales teams with the knowledge and skills required to effectively position and sell AI products.

Value Selling Methodology:

• Develop and implement a value selling methodology to empower our sales teams to effectively sell the value of our AI solutions.

• Collaborate with cross-functional teams to incorporate value selling best across our value chain.

AI Roadmap and Feedback Loop:

• Collaborate closely with the product development team to customize our AI solutions to meet customer requirements.

• Provide valuable feedback from customer interactions to inform continuous product enhancements.

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field. MBA or advanced degree are preferable.

• Proven experience in a quota-carrying sales role with a focus on Conversational AI solutions.

• Minimum of 10 years of experience in contact center sales, or related roles in the customer experience space.

• Minimum of 3 years of experience in Conversational AI sales, including consumption-based AI use cases.

• Results-oriented with a track record of meeting or exceeding sales targets. In-depth knowledge of artificial intelligence technologies and their practical application to enhance customer and agent experiences in contact centers.

• Excellent communication and interpersonal skills. Willingness to travel as needed

If you have a demonstrated history of meeting sales targets, a profound comprehension of AI technologies, and the capacity to inspire and elevate a sales team to excel in AI sales, we strongly encourage you to submit your application.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.