Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.
We’re part of Customer Experience Product team, which aims to improve how our customers interact with your mobile/web products with their e-commerce journey.
We’re responsible for providing support in utilising decision science techniques in product development, along with discovery of customer behaviours within our products, in journey of creating better customer-facing products.
· Apply technical expertise with quantitative analysis, experimentation, and the presentation of data to aid the development of strategies for our products, while define, understand, and test opportunities and levers to improve the product, and drive roadmaps through your insights and recommendations.
· Validate hypotheses – generate test hypotheses, validate opportunities and recommend actions that can have positive improvements in customer experience and business KPIs.
· Test Analysis – Drive proper A/B analysis with statistical rigor and perform cohort studies to answer “why?” on test result drivers. Ideate more complex tests from an analytical and insightful reporting perspective.
· Develop automated data workflows and dashboards to monitor ongoing test performance/results, with maintaining key data artifacts and lineage (e.g., ETL, data models, queries)
· Utilizes relevant visualization tools (Tableau/PowerBI/Superset/etc) to help track metrics and investigate data anomalies, and further segment metrics along suitable dimensions to reveal deeper dynamics
· Dive deeply into technical and operational details of the business (e.g., key dependencies, business drivers/KPIs, develop actionable business insights, etc.) and contribute to constructive technical discussions
· Explore and test more technically/computationally efficient solutions. Know how to ingest, process, and analyze data.
· Improve dataset quality and automate manual processes
· Provides insights and solutions that inform product team's business decisions
· Communicate proposals, findings with stakeholders and document through wiki for further consumption and distribution
· For more senior roles (Staff Data Scientist I,II), we expect you to be able to own an analytical domain of increasing complexity within the CX products and independently engage with multiple POs to prioritise and drive analytical/decision science agenda, while managing a small team(2-4) of analysts.
· Wealth of experience in using querying language(e.g. SQL) and scripting language (Python) with understanding of Spark, experiencing of utilising GPU(e.g. RapidsAI, CUDA) for is a plus.
· Understanding of A/B tests and its statistical concepts, including Bayesian statistics, with experience in designing and interpretation of A/B test results
· Having a comprehensive understanding of distributed systems, data modelling, and scientific methods. Highly proficient in descriptive statistics and inferential statistics
· Good presentation and communication skills in explaining data, as we often engage non-data savvy stakeholders
· Having inquisitive mindset- should be ready to dive into the unknown, discover, and share findings with others, while employing critical thinking and detail-oriented focus to solve ambiguous and unstructured problems
· Good command of English is a plus
Equal Opportunities for All
Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.