At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.
If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.
Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.
Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..
Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.
Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.
Raise the Bar: We're not just meeting standards, we're aiming for setting them.
Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.
Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.
Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.
About the role:
As the Senior Director of Growth Marketing at Siena, you will develop, optimize, and execute strategies for Siena's externally facing demand generation channels. You will collaborate with the marketing and sales teams to own a pipeline target and implement tactics that resonate with our ideal customer profile. You will drive our demand generation engine, nurture our community, manage strategic partnerships, and enhance our social media presence. By building and optimizing our campaign strategy, you will play a key role in making growth a core competency at Siena. Additionally, you will work closely with our CMO to boost our brand marketing efforts and strengthen our market position and engagement.
Get Ready To:
Build and execute GTM strategies to drive a robust pipeline of high-intent leads and customers through multiple channels
Own the creation, execution, and analysis of Siena’s growth initiatives
Develop and manage Siena's brand marketing efforts to enhance brand awareness and positioning
Nurture and grow Siena’s community by creating and implementing strategies to engage with our audience
Develop a scalable, strategic social media presence with engaging content that builds our brand
Collaborate closely with product in bringing new products to market and strategic GTM initiatives
Build competitive playbooks that position Siena as the #1 leader in our category
Manage agency partnerships, syndicate relationships, and related tech vendors to support our marketing initiatives
Proactively partner with leaders in sales development, marketing, and success
Build and lead an excellent team of GTM professionals
Join the Team if You:
5+ years of experience in technology marketing, preferably within a B2B SaaS context
3+ years of management experience with a track record of building and leading high-performing teams
Demonstrate success in launching and managing marketing campaigns that drive pipeline and growth results
Strongly familiar with Hubspot, Google Analytics, Social Media platforms or similar systems
Can leverage data and analytics to drive marketing strategies and decisions
Must-have eCommerce or martech exprience
Nice to Have:
Experience with Conversational AI, or customer service platforms.
Demonstrated ability in influencing product development and roadmap priorities based on community and the market's feedback and data, ensuring product aligns with customer needs.
A background in project management, with strong analytical and problem-solving skills.
You Shouldn’t Apply If:
You're uncomfortable in a fast-paced, evolving startup environment where flexibility and adaptability are key.
You're not excited about establishing direct relationships and interactions with customers.
You're uncomfortable with getting out of your comfort zone and change management.
Handling multiple competing priorities simultaneously isn’t your strong suit.
You're not exciting about building things from scratch and owning projects.
🏠 The flexibility to work from anywhere. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)
🌞 Flexible working hours. Because who said you can't design your day on your terms?
💸 Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.
🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).
📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.
At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.
Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
