Senior Data Science Analyst, Order to Cash (Projects)

About Grainger: 

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details: 

The Senior Analyst, Order to Cash is responsible for identifying and implementing opportunities to improve the customer experience across the Order to Cash process. Using analytics and cross-functional partnerships, you will provide expertise and oversight to team members during the initiation, planning, and control phases of project work.

You will report to Program Manager. This role is hybrid based in Lake Forest, IL 

You Will: 

• Have subject matter expertise in your dedicated areas and lead improvement opportunities for the customer experience
• Lead cross-functional project improvements with limited manager support
• Improve department, cross-functional, and inter-company processes by eliminating waste and implementing solutions to problem
• Identify solutions through investigations, creating and analyzing large data sets to determine root cause of targeted failures
• Work cross-functionally to identify stakeholders and teams to advance reporting and project goals
• Develop baselines for key metrics and assist teams in identifying goals and action plans to improve metric
• Leverage analytics to identify, prioritize and solve complex business problems with clear and concise recommendations to leadership

You Have: 

• BA/BS preferred
• 3+ years of experience in related field
• Professional experience with SQL and PowerBi/Tableau required. Proficiency with Microsoft Office Suite, Snowflake/Teradata, and other analytic tools.
• Possess direct and indirect leadership qualities that earn sponsor and stakeholder trust, motivate project team members, and drive results
• Strong written and verbal communicator with ability to work up through functional leadership with clarity and precision
• Proficient relationship management skills and interacts positively with teammates and business partners.
• Strong negotiation, influencing and conflict resolution skills; handle conflict gracefully
• Able to anticipate issues and risks and act with sense of urgency to address them
• Possess strong problem-solving and critical-thinking skills that are used through short-term and long-term lenses
• Skilled in the art of change management; able to successfully overcome significant resistance to change and foster full adoption by key stakeholders
• Sound business, technical and financial acumen; understand strategic business objectives and develops tools to track and predict performance around key metrics for the OTC Team such as performance and customer experience

Rewards and Benefits: 

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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