Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Product Manager is responsible for ownership of a group of product areas within the overarching Product’s portfolio. This includes working closely with Service Line leaders, key customers, and client organization staff to understand their product vision. Additionally the Product Manager understands the market and customer, contributes to a product vision, develops business cases, ensures a product or set of product features meets business requirements and drives the creation and delivery of the product. This person will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.   

This specific role is for the Manager of Product Management within athenaClinicals Product’s protfolio. The team is passionate and collaborates to deliver an efficient, tailored, and intuitive experience for our healthcare providers so they can deliver high quality patient care.

Responsibilities include but are not limited to:

Act as Voice of Customer to Help Prioritize Product Vision

• Serve as Product Owner for scrum teams covering assigned product area
• Drive ongoing backlog allocations and prioritization of stakeholder issues to solve within area of responsibility
• Ability to manage through ambiguous situations and drive clarity for the business problems we need to solve.
• Articulate the product vision leveraging insights and feedback from both clients and internal partners and building cohesion and teamwork to ensure everybody moves to execute together
• Represent the customer; responsible for end-to-end customer journey and touchpoints
• Outcome focused definition of new products inclusive of software, knowledge, service and any other factors required to deliver value
• Strongly driven by data and client feedback and focused on delivering in frequent, iterative value add steps rather than big-bang, multi-release waterfall; able to make calls even if the data is not perfect
• Define epics and user stories, clearly articulating business requirements and acceptance criteria for the problems we’re trying to solve - including UX/CX/Support requirements
• Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement – Requesting analyses to inform backlog
• Determine strategies for knowledge-sharing between Product Management partners (including key clients, Sales, Account Management, Service Teams, etc.)
• Accountable for the portfolio and product strategy through creation of product roadmaps

Education, Experience, & Skills Required

• Bachelor’s Degree required; Degree (Bachelor’s or Masters) in Computer Science, Business, or Product Design preferred
• Understanding of healthcare / health IT environment preferred
• 6+ years relevant product management experience
• Technical understanding (mobile, SaaS, data) – ability to gut check technical feasibility and timelines and remove technical development barriers
• Understanding of product management best practices, including agile development environments; Agile certification a plus
• Demonstrated success at driving innovation in a dynamic environment
• Excellent verbal and written communication skills

Behaviors & Abilities Required

• Passion for improving healthcare, with empathy for the user of our products and services
• Ability to understand customer experience and impact of user interface design
• Sees ahead clearly, can coach and influence others to anticipate future consequences and product trends accurately; has broad knowledge and perspective, and is future oriented.
• Ability to make sound product design decisions based on internal (business) and external (customer) requirements
• Drives results – translates the overall objectives of the organization into actionable, quantitative plans and demonstrates an ability to overcome obstacles to delivery successfully
• Appreciation for the software development process and the varying personalities in the cross-functional groups we work with
• Ability to whiteboard strategy discussions with directs, help directs understand and own the overall strategic direction as well as executable plan to push out to broader teams

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. 
 
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.   

What can we do for you? 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.  

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.