Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

ServiceNow is seeking a visionary Director of Product Management to own the end-to-end Developer and Admin focused generative AI experience within the Platform Product team.

In this role, you will work cross-functionally on the overarching trajectory of our “Text-to” GenAI strategy. “Text-to” initiatives span a variety of platform products like application, workflow, code, and analytics. Our customers want the way they work with the Now Platform to be enhanced and augmented by GenAI in a connected and cohesive way. That’s exactly what you’ll be driving in this role, a cohesive experience for our customers by driving strategy to uplevel our Developer and Admin GenAI products.

• Product Strategy and Vision – Identify significant opportunities to crystallize our differentiation in the market. Understand our customers’ needs and drive a comprehensive experience for customers that is contextually aware and available when and where customers need it. 
• Stakeholder Engagement – Owns the product governance across all “Text-to” GenAI initiatives, bringing together stakeholders in a Center of Excellence for standardizing best practices and identifying experiential integration points.
• Cross Functional Collaboration – Coordinate across many teams including: legal, marketing, ATG, platform, design, and engineering, to solve for challenges with broad impact and address strategic decisions like:
• Approval to use specific open- or closed-source LLM models like StarCoder2.0 or GPT models
• Ability to consume customer feedback for model improvement
• Infrastructure buildouts (additional GPUs and clusters) for model responsiveness and throughput
• Pricing strategy across products such that all customers can benefit from our “Text-to” GenAI products
• Improving telemetry for data driven product decision making

Qualifications

To be successful in this role you have:

• 10+ years’ experience in product management leadership roles, with 3-5+ years focused on AI products.
• Knowledge of and exposure to the latest in AI landscape highly desirable.
• Strong understanding of enterprise software products and services, including cloud-based platforms, SaaS, and PaaS.
• Bachelor's degree in a relevant field; MBA or advanced degree is a plus.
• Strategic thinking and ability to influence stakeholders
• Strong leadership and team management skills.
• Excellent strategic thinking and decision-making abilities.

JV20

For positions in the Bay Area, we offer a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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