Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us.
Roles and Responsibilities :
Assist in the development and implementation of business strategies and plans.
Conduct market research and competitive analysis to inform strategic decisions.
Support important, impactful, time-sensitive efforts to identify new business strategies and opportunities (e.g., new business models, growth initiatives, cost reduction strategies).
Manages complex strategic, organizational, and operational initiatives.
Assist in the management of projects to ensure timely delivery within scope and budget.
Oversees significant research and analysis efforts to demonstrate value delivery and ROI.
Influences management by presenting compelling analyses and recommendations that build the business case for new strategic initiatives.
Collaborate with internal teams and stakeholders to align strategic initiatives with business objectives.
Requirements :
1+ years of relevant work experience in business strategy (Experience in technology and SaaS preferred).
MBA or relevant bachelors from top tier-I/II colleges.
Hands on experience with data analysis
Must have professional experience in business strategy, product strategy and management or product analytical role.
Have an extreme bias towards action.
Solutions orientated within a high-energy and fast-paced work environment.
Exceptional customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features.
Possess excellent written, verbal and interpersonal communication skills.
