Summary of Position:

A Business Analyst II reviews and compiles data to create reports along with analyzing and evaluating business systems and user needs. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Familiar with relational database concepts, and client-server concepts. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Essential Functions:

• Build, manage and evolve the tools required for customer support and reporting
• Business Intelligence and reporting analysis 
• Perform complex data analysis to support business decision-making
• Develop predictive models and trend analysis
• Administration business tools 
• Document internal processes and workflows related to customer projects
• Work with external stakeholders to understand and investigate feedback into the service/function/product provided
• Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation
• Create direct channels of communication to stakeholders and application developers that get the job done without managerial interjection
• Assesses the risks of various solutions and prioritizes competing business demands
• Proactively resolves customer satisfaction issues
• Provides analytic support by coordinating data extraction from various databases and data interpretation
• Maintain efficient processes to ensure the accuracy and quality of the data 
• Customer daily, weekly, monthly, and quarterly report creation
• Maintain efficient Quality Assurance (QA) processes to ensure the accuracy and quality of data
• Active contributor in weekly department and customer status meetings
• Monthly and quarterly presentation creation
• Provide training and support to end-users and junior analysts
• Develop training materials and user guides
• Combine weekly/ monthly Status report aggregation and delivery to stakeholders

Competencies:

1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs.  Must be able to exchange accurate information in these situations.  The employee must be able to remain in a stationary position 75% of the time.  The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.  Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer.  Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

• Bachelor’s degree or equivalent years of experience
• 2-5 Years of Experience

Qualifications:

• Bachelor’s degree
• Intermediate level MS Office
• MS Project
• MS Visio, and other BPMN tools

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.