Company Description

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can excel. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Merkle is an agency of dentsu.

Job Description

The Senior Analyst, Data Science supports the Customer analytics team of one the largest Office Supplies organizations in the US. You will work with senior leadership to analyze customer trends, evaluate current initiatives, design/improve customer-centric strategies and consult on driving business indicators and customer experience better for the client. We ask that you have domain understanding (B2B business model, retail/e-commerce space, customer analytics), technical acumen, and strategy consulting experience to achieve success. You will report to the Senior Manager, Analytics. This is a hybrid role with ~50% onsite requirements in Chicago.

Responsibilities:

• You will work with clients to discuss and understand their needs, support them in achieving growth/excellence through analytical/consulting solutions and data-driven insights
• You will use structured techniques and frameworks to identify and scope the business use case.
• You will ideate and provide solutions to ensure business-aligned outcomes through collaborative iterations and feedback
• You will synthesize data findings to generate insights, develop strategic presentations and consult on achieving success metrics
• You will work with a global team (India based) and help coordinate with all partners to guide progress on workstreams
• You will Manage end-to-end communication and collaboration with multiple partners, global teams, across departments in our client's organization

Qualifications

• 3+ years experience in complex querying, joining, and manipulating raw datasets for analysis using SQL
• 3+ years experience building compelling self-serve analytics tools
• Good understanding of analytical techniques (regression, forecasting, segmentation, etc.) and practical applications of such models (eg. Personalization)
• Experience in PowerBI and Python within retail/e-commerce, B2B business model

Additional Information

The anticipated salary range for this position is $68,000 - $110,400. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

#LI-Hybrid #LI-RL1

About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.