Location: Brisbane, Australia

Fixed Term Contract until 20 September 2024, with possible extension to permanent role

Role Purpose:

We are seeking a highly motivated and experienced Bot Controller to join our team. The ideal candidate will be responsible for building, testing, and deploying conversational AI-powered Chatbot- & Voicebots for various customer-facing platforms such as websites, messaging apps, and Voice Channels. The Bot Controller will work closely with cross-functional stakeholders, including Product Managers, UX designers, and Process Excellences teams, to understand and meet the Business needs.

Key responsibilities include:

• Build and maintain Chatbot & Voicebots using no-code/low-code solutions
• Work with stakeholders to understand business requirements and design Chatbot & Voicebot workflows accordingly
• Collaborate with cross-functional teams to ensure smooth integration with existing systems and data sources
• Stay up to date with the latest Chatbot & Voicebot technology trends and assess new solutions for potential implementation
• Provide technical support and troubleshoot issues related to Chatbot & Voicebots
• Document Chatbot & Voicebot solutions and contribute to the overall knowledge base
• Participate in the continuous improvement of Chatbot & Voicebot development processes

As the successful AI Chatbot and Voicebot Controller, you'll be able to show experience:

Preferred:

• Firsthand experience in building and maintaining Chatbot & Voicebots using no-code/low-code solutions
• Knowledge of bot workflows and NLP techniques
• Firsthand experience integrating Chatbot & Voicebots with existing systems and data sources

• Strong problem-solving skills and attention to detail
• Good communication and collaboration skills
• Familiarity with Agile software development methodologies
• Ability to work in a fast-paced and dynamic environment

“Diversity and inclusion are strongly supported at Allianz Partners Australia. People of all nationalities, gender identities and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples are strongly encouraged to apply.”

42627 | IT & Tech Engineering | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

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