SR PROFESSIONAL SERVICES CONSULTANT - AI & PROMPT ENGINEERING

REMOTE, US

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With over 22,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

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ABOUT EGNYTE:

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

The Senior Professional Services Consultant - AI and Prompt Engineering, will play an integral role in working directly with Egnyte’s customers early in the Professional Services engagement cycle to determine how best to unlock the power of the Egnyte Platform – especially as it pertains to Egnyte’s new AI capabilities. The successful candidate will be responsible for designing, implementing, and optimizing AI-driven prompt solutions for our clients. This role requires a deep understanding of natural language processing (NLP), strong problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

This role will help architect best practice solutions that address specific customer business needs while being practical to implement and easy to service. You will be the critical link between the customer and the implementation team that will engineer the solution. This is an ideal opportunity for someone with a background in technology consulting to take a leading role in driving Egnyte’s growth.

WHAT YOU’LL DO:

• Partner with Egnyte’s customers to develop and refine AI-driven prompts to meet client-specific needs and objectives.
• Collaborate with these to understand their business requirements, data layout and business processes and translate them into effective prompt solutions to enhance efficiency within the customer organization.
• Conduct research and stay up-to-date with the latest advancements in NLP and AI technologies.
• Optimize prompt performance through iterative testing and feedback loops, as well as provide technical support and troubleshooting for deployed prompt solutions during the customer’s onboarding process.
• Work closely with the development team to integrate prompt solutions with existing systems and platforms, as well as provide them with valuable feedback from the field.
• Document prompt designs, implementations, and best practices for internal and client use.
• Work with other team members on the Egnyte Professional Services, Sales, Product and Customer Success teams to ensure value realization and expand opportunities.
• Assist with customer architecture reviews during the sales cycle, and final solution planning post sales as needed.

YOUR QUALIFICATIONS:

• 6-8 years of experience with 3+ years focused on technology consulting, in customer facing roles.
• Experience with AI consulting, through the lens of business process improvements and workflows. Understanding of data privacy and security considerations in AI applications.
• Familiarity with AI frameworks and tools, and prompt engineering techniques is a major plus, as is certification in relevant AI/ML technologies or platforms.
• Demonstrated experience working with large enterprise customers, as well as with mid to small businesses. Experience with AEC (Architecture Engineering & Construction), Biotechnology or FinTech domains is a major plus.
• Experience with Cloud platforms (AWS, Azure, Google Cloud) is preferred.
• Record of consistently meeting objectives and exceeding targets at top-performing companies.
• Demonstrated expertise in technology, including comfort with technical concepts and eagerness to learn new technologies, especially AI.
• Highly engaging communicator, quick to understand customer needs, and a team player above all.
• Bachelor’s degree in Business, Computer Science, or related field. MBA is highly desirable.

COMPENSATION:

• Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $120,000 to $135,000 annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

• Competitive salaries and comprehensive benefits
• Company equity depending on role and level
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.
• Paid holidays and sick time
• 401(k) Retirement Plan (Traditional and Roth)
• Health Savings Account (HSA) and Employee Assistance Program (EAP)
• Paid Maternal, Paternal, and Adoption Leave to help you grow your family
• Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered.
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.
• Your own Egnyte account with lifetime access

Equal Employment Opportunity

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status),

sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Commitment To Diversity, Equity, and Inclusion:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our recently launched global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hr@egnyte.com. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.

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