Be a part of the AI revolution! AI is changing the business landscape and Microsoft has emerged as a leading innovator in this field. Microsoft has an exciting opportunity for a Software Engineer in the Cloud+AI Silver Team. The AI Enablement team is focused on building, deploying and operating Azure Open Artificial Intelligence (AOAI) in the Air Gapped Clouds. In this role as a Software Engineer working on AI Enablement, you will be working on the cutting edge and supporting some of our most important customers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

The scale of our operations is enormous. Microsoft's products and services are overwhelmingly consumed online, and billions of people use them every day. We need people who enjoy analyzing complicated problems, coming up with creative solutions, working in focused teams to build things no-one has thought of before, all in the service of production reliability.   

• Build and support scalable systems and services that enable Large Language models (LLM), such as Azure Open AI, to be operationalized by our customers.
• Assist in automating the deployment mechanisms of supporting systems such that new region/cloud buildout is touchless. 
• Work directly with major customers in the industry to both diagnose and provide solutions for their technical AI scenarios.
• Acts as a Designated Responsible Individual (DRI) working on call to monitor service for degradation, downtime, or interruptions. Alerts stakeholders as to the status and gains approval to restore system/product/service for simple problems. Responds within Service Level Agreement (SLA) timeframe. Escalates issues to appropriate owners.
• Contributes to efforts to collect, classify, and analyze data with little oversight on a range of metrics (e.g., health of the system, where bugs might be occurring). Contributes to the refinement of product features by escalating findings from analyses to inform decisions regarding the engineering of products.
• Contributes to the development of automation within production and deployment of a complex product feature. Runs code in simulated, or other non-production environments to confirm functionality and error-free runtime for products with little to no oversight.
• Contributes to efforts to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility. Checks for visible evidence to demonstrate compliance for product areas. Develops and holds an understanding of the implications of onboarding new technologies following expectations of compliance at Microsoft.
• Remains current in skills by investing time and effort into staying abreast of current developments that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.
• Applies best practices to reliably build code that is based on well-established methods. Follows best practices for product development and scaling to customer requirements and applies best practices for meeting scaling needs and performance expectations.
• Maintains communication with key partners across the Microsoft ecosystem of engineers. Considers partners across teams and their end goals for products to drive and achieve desirable user experiences and fitting the dynamic needs of partners/customers through product development.

• Maintains operations of live service as issues arise on a rotational, on-call basis. Implements solutions and mitigations to more complex issues impacting performance or functionality of Live Site service and escalates as necessary. Reviews and writes issues postmortem and shares insights with the team.
• Drives efforts to integrate instrumentation for gathering telemetry data on system behavior such as performance, reliability, availability, usage, and safety mechanisms. Drives sustaining feedback loops from telemetry resulting in subsequent designs. Creates outputs of telemetry such as notifications or dashboards.
• Drives efforts to collect, classify, and analyze data on a range of metrics (e.g., health of the system, where bugs might be occurring). Drives the refinement of products through data analytics and makes informed decisions in engineering products through data integration.
• Builds, enhances, reuses, contributes to, and identifies new software developer tools to support other programs and applications to create, debug, and maintain code for products. Uses open source when possible. Begins to develop skills in other tools outside areas of expertise. Identifies internal tools and creates tools that will be useful for creating the product, determining if methods are still applicable for the current solution. Shares best practices and teaches others about new tools and strategies.
• Defines and develops standardized, repeatable, scalable solutions to guarantee quality.
• Embody our culture and values

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, or related technical discipline with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

  • OR equivalent experience.

• Proven experience in developing and operating AI LLM frameworks

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:   

• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred/Additional Qualifications:

• Experience developing IaaS / PaaS services for a Cloud Platform
• 1+ years of experience in software development for cloud / enterprise / server applications.
• Experience developing applications hosted on top of Azure, AWS or other similar Cloud Platforms
• Experience building scalable and high-available services in Cloud
• Demonstrated Computer Science fundamentals, fluent in multi-threaded, asynchronous programming, effective inclination for architecting at scale
• Experience with Python, C#, and Rust
• Excellent technical design, problem solving and debugging skills

Software Engineering IC2 - The typical base pay range for this role across the U.S. is USD $76,400 - $151,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,300 - $165,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 8, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.