We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Job Description

The Opportunity

Our Canadian Advanced Analytics (AA) team is seeking a highly skilled and motivated ML Engineer with a strong emphasis on building AI enabled application . This role requires a unique blend of technical expertise and business insight to transition from promising hypotheses and ML experiments to fully-fledged AI/ML products with real-world impact. As a specialist in MLOps and Gen AI techniques, you will work with innovative closed and open-source Gen AI models, apply standard methodologies in prompt engineering, RAG applications, and fine-tune LLM models to drive business outcomes.    

Responsibilities

• Develop and implement machine learning models, focusing on Generative AI techniques and LLM, to solve sophisticated business problems, using a variety of algorithms and techniques.
• Streamline Generative AI model development and deployment using Azure infrastructure and capabilities like cognitive search
• Apply prompt engineering techniques, work with RAG applications, and fine-tune language models to improve their performance in specific tasks.
• Collaborate with multi-functional teams to plan, scope, implement, and sustain predictive analytics solutions.
• Design and complete experiments to validate and optimize machine learning models, ensuring accuracy, efficiency, and scalability.
• Deploy machine learning models and applications on cloud platforms like Azure ML or Databricks, ensuring seamless integration, scalability, and cost-effectiveness.
• Develop measurements and feedback systems, and mentor associates and peers on MLOps & LLMOps standard methodologies.
• Stay up-to-date with the latest advancements in machine learning, generative AI, prompt engineering, RAG applications, and cloud technologies, and apply them to enhance our data science capabilities.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Hands-on experience with Azure tech stack, including Azure cognitive search, Langchain, Semantic Kernel, and agent frameworks like Autogen, Vectordb. Experience in fine-tuning open-source models like Llama, Phi2 is a bonus.
• Proven experience as a Data/ML Engineer, with a strong focus on machine learning, generative AI, prompt engineering, and RAG applications.
• Strong partner management, ability to translate sophisticated technical topics into business language, presentation skills, and an ability to balance a sense of urgency with shipping high-quality and pragmatic solutions.
• Strong software development skills with proficiency in Python and advanced working SQL knowledge, preferably using the Azure stack and experience with Azure ML, Databricks, Azure Data Factory.
• Experience in productionizing code through the DevOps pipeline (git, Jenkins pipeline, code scan).
• Solid understanding of machine learning algorithms, statistical modeling, and data analysis techniques.
• Over 4 years of experience with large-scale systems in data science/software engineering.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion:  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.