Responsibilities:

As one of the founding members of our IT team, you will own a broad set of responsibilities in support of our employees and the organization-wide IT operations of Character.ai.  Manage and maintain the technology our employees rely on - MacBooks, Google Workspace, employee productivity applications - and the IT infrastructure that helps us securely operate at scale.  Design and implement projects to support the growth and scaling of our fast-growing organization.

Job responsibilities may include:

• Configuring and deploying mobile device management systems, including defining device policies to meet security requirements

• Integrate device posture checks with access control infrastructure

• Integrate SaaS platforms and internal tooling with Single Sign-On

• Define onboarding and offboarding processes, including automated device provisioning

• Manage enterprise SaaS accounts and systems

• General IT support for employees and the organization as needed

Requirements:

Competitive candidates will have:

• At least 3 years of experience providing IT support to employees

• Experience with MacOS mobile device management (MDM) using Jamf, Mosyle, or Kandji

• Experience integrating SaaS platforms with Single Sign-On using common federated identity protocols (SAML, OIDC)

• Experience inventorying hardware and provisioning MacOS devices

• Familiarity with Google Workspace administration

• Demonstrated ability to work autonomously to identify and resolve problems independently

• Familiarity with zero trust principles

• Linux system administration experience

Outstanding candidates will have one or more of the following:

• Familiarity with CrowdStrike Falcon

• Experience with access control audits

• Previous experience in a technology startup

You will be a good fit if you are proactive and have a “get things done” mindset. Given our current pace of growth and load on our systems, most people have had a significant impact during their first week at the company.

About Character.AI

Founded in 2021 by AI pioneers Noam Shazeer and Daniel De Freitas, Character is a leading AI company offering personalized experiences through customizable AI 'Characters.' As one of the most widely used AI platforms worldwide, Character enables users to interact with AI tailored to their unique needs and preferences.

Noam co-invented core LLM tech and was recently honored as one of TIME's 100 Most Influential in AI. Daniel created LaMDA, the breakthrough conversational AI now powering Google's Bard.

In just two years, we achieved unicorn status and were named Google Play's AI App of the Year – a testament to our groundbreaking technology and vision.

Ready to shape the future of AGI? 🚀

At Character, we value diversity and welcome applicants from all backgrounds. As an equal opportunity employer, we firmly uphold a non-discrimination policy based on race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. Your unique perspectives are vital to our success.