🌍 London, hybrid or UK, remote
💰 Negotiable, dependent on experience
At Chattermill, we use cutting-edge AI technology to give leading companies the key to improving their customer experience. We work with many of the world's most exciting companies (Uber, HelloFresh, Transferwise, and Amazon, to name a handful!). We are passionate about helping them put their customers at the heart of their decision-making.
Chattermill was voted 16th in the UK's fastest-growing tech companies by Deloitte and 77th in the fastest-growing companies in Europe in the FT1000. We have ambitious plans to keep growing and developing our product to reach more customers, and we want to hire the best talent available across all departments.
One of our core company values is that The Right Team is Key, and we hope that the right person shares that belief and wants to share in the next stages towards building a category-defining company in the Customer Experience Analytics space.
Our Perks
❤️ Monthly Health & Wellness budget, increasing with length of service
📚 Annual Learning and Development budget
🤸🏽♂️ Flexible working in a choice-first environment - we trust the way you want to work
🏢 WFH Equipment (let us know what you need, and we’ll get it for you!)
🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service
🎂 Your birthday off
🤒 Paid sick leave
🍼 Enhanced Family Leave - (UK Only)
⚕️ Optional healthcare plan
📈 The ability to share in the company’s success through options
🍿 Perks including discounts on cinema tickets, utilities and more
🎉 Annual Chattermill summits plus regular socials throughout the year
🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace
🧪 Data Science at Chattermill:
Our mission is to help companies operationalise their customer experience (CX) data through AI. Since our company’s founding, we have been relentlessly leveraging the best Natural Language Processing (NLP) technologies for analysing customer feedback data. In recent years, we have been utilising state-of-the-art transformer architectures (e.g. RoBERTa and T5). We also actively research and develop Generative Artificial Intelligence (GAI) approaches, including GPT-4, Claude 2, and Mixtral 8x7B models, as well as Retrieval Augmented Generation (RAG) frameworks. We have big plans to change the CX landscape and revolutionise how insights are gleaned from terabytes of customer feedback data our clients collect.
We are looking for a senior-level, talented and innovative Senior Deep Learning Engineer to bring our Natural Language Processing and Machine Learning R&D to the next level and empower us end-to-end from research to production. We aim to deliver industry-leading Customer Feedback Analytics using cutting-edge Natural Language Processing and other ML techniques, demonstrating our analytics as a core value proposition and competitive advantage.
This exciting role is in the Data Science team. We are looking for a Senior Deep Learning Engineer with significant experience in deep learning and NLP gained in academia or industry, to drive best practices and cultivate an environment of experimentation and learning.
👉 What you'll be doing as Senior Deep Learning Engineer:
🧰 What you’ll need:
✨Who we are
Co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks, sometimes months, for customer research to yield any quality insights. Often, these would be out of date by the time they reached decision-makers. And it was also financially out of reach for most companies.
When they started what eventually became Chattermill, they had a hunch that they could use the newly available tech of deep learning to help companies find insights amidst messy data. Their vision was to take what agencies and cutting-edge brands were doing by hand and automate it.
Today, our Unified Customer Intelligence platform is used by the world’s best-loved customer-centric companies, including Uber, HelloFresh, Wise, and more, all of whom can now see and act on their customer reality.
Our Mission & Vision
🔎 Our Hiring Process
💖 Our Values
🌈 Diversity & Inclusion
We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We want to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!
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