As Relyance AI’s IT Engineer, you will be responsible for overseeing and ensuring that computing systems and equipment are operating effectively and efficiently, and will manage the security and compliance of Relyance AI systems and processes. You will be responsible for identifying opportunities for automation, implementing best-in-class tools, and streamlining our processes. This role requires an IT engineer who can blend strategic thinking with tactical execution to identify areas for improvement, implement scalable solutions that grow alongside our company, and empower our team through streamlined workflows.  

As an IT Engineer, your role will include:

• Providing daily systems maintenance of essential IT operations and troubleshooting, as well as support to the entire IT infrastructure, including security tools, applications, servers, internet connectivity, email systems, laptops, software, and hardware.
• Streamlining workflows through automation analysis, identifying opportunities to automate repetitive tasks for increased efficiency and easy scalability as the company expands.
• Evaluating our current system (Banyan, Rippling, Google Authenticator) and recommending best practices for consolidation and streamlined user provisioning.
• Managing identity and access management systems and their associated security and compliance controls.
• Leading security assessment responses for prospects evaluating Relyance AI’s software for purchase.
• Ensuring timely, automated, and smooth onboarding and offboarding of personnel.

This role could be a fit for you if you bring:

• 3+ years’ experience in scaling, and automating IT infrastructure.
• Experience configuring and provisioning new laptops and devices for employees, ensuring they have the necessary software, security settings, and access to company resources upon onboarding.
• Expertise in implementing, configuring, testing, and automating solutions.
• Experience managing SOC 2 Type 2.
• Strong analytical skills with the ability to identify patterns and inefficiencies.
• Excellent problem-solving skills and a passion for innovative solutions.

Bonus points for:

• HIPAA compliance experience.
• Experience in a startup environment owning full IT Operations.

Working at Relyance AI

At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interaction. This means empowered team members solving problems proactively based on information, crafting personalized experiences, and radiating enthusiasm. Behind the scenes, trust and freedom allow team members to find creative solutions, while shared purpose and recognition fuel a spirit of greatness to truly wow customers and each other. We deconstruct failures to learn from them and take great pride in our successes; celebrating both. 

Relyance AI is proud to be an equal-opportunity employer. We celebrate representation and are committed to creating an inclusive environment for all employees. We are committed to fair and equitable compensation practices. We use data-driven pay practices with the goal of ensuring offerings are competitive to the market and our team members are being compensated correctly based on their roles, experience, and location. As such, the base salary pay range for this role is $90,000 to $120,000.