Level AI is a leading enterprise SaaS company revolutionizing the AI space. As a rapidly growing Series B company based in Mountain View, CA, we are backed by top-tier VCs, industry experts, and Silicon Valley technologists. Our mission is to enhance the customer experience in modern contact centers through natural language understanding and semantic intelligence.As a pivotal member of our team, you will work with cutting-edge technologies, playing a high-impact role in shaping the future of AI-driven enterprise applications.
You will collaborate directly with professionals who have contributed to major technology companies worldwide, including Amazon, Facebook, and Google.This is an exceptional opportunity to immerse yourself in the AI Tech domain, contributing to critical feature launches, customer engagement, and growth initiatives.

Responsibilities :

• Identify, analyze, and prioritize new features based on business and customer impact through data analysis, cost-benefit analysis, and customer research.
• Drive product execution and implementation by coordinating with cross-functional teams to manage product milestones, budget, and timeline, prioritizing roadmap scope based on key deliverables.
• Execute product planning and development, including defining customer goals and business requirements for product release, ensuring implementation aligns with product goals and requirements, and owning product positioning.
• Drive product launches to meet release goals, ensuring cross-functional teams are aligned, prepared, and have plans in place to execute and monitor outcomes.
• Build a go-to-market strategy for new product/feature launches to deliver results that align with customer and business goals in operational launch plans.
• Gain a thorough understanding of customer experience, identify and fill product gaps, and generate new ideas to grow product adoption, improve customer experience, and drive growth.
• Oversee the product lifecycle, including ideation, prototyping, customer research, design, launch, iteration, and end-of-life decisions.
• Collaborate with engineering to continuously improve software delivery best practices, including helping the team make tradeoffs based on customer requirements and QA/testing of the product.
• Critically assess emerging technologies, analyze technology constraints and requirements, perform risk assessment, and build risk mitigation strategies.

Requirements :

• Bachelor’s degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from an esteemed university.
• At least 7 years of experience in product management, with at least 5 years in SaaS-based technology.
• Experience in defining, developing and managing new products in a fast-paced environment is a plus.
• Experience defining customer requirements in big data, data analytics, or related technologies is a plus.
• Strong detail orientation, organizational skills, and project management skills.
• Familiarity with Contact Center or Video Content platforms, or both, is a plus.
• Compensation will be competitive and commensurate with qualifications.
• We offer standard startup perks and are open to remote work arrangements.

Compensation will be competitive and reflect the applicant's level of qualification for the role. We offer standard perks of a startup and are open to remote work.