The era of pervasive AI has arrived.  In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale.

SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations. Powered by the intelligent SN40L chip, the SambaNova Suite is a fully integrated platform, delivered on-premises or in the cloud, combined with state-of-the-art open-source models that can be easily and securely fine-tuned using customer data for greater accuracy. Once adapted with customer data, customers retain model ownership in perpetuity, so they can turn generative AI into one of their most valuable assets.

We are seeking an experienced post sales Customer Engineer to assist in supporting the success of our new and existing customers as they deploy solutions with SambaNova Systems. As a member of our customer facing team, you will serve as a trusted advisor and technical resource to our most strategic customers, guiding them through product adoption, implementation, and ongoing technical support.

Responsibilities:

• Becoming an expert in SambaNova Systems products
• Acting as a trusted advisor and key technical resource for identified customers
• Owning customer-related technical activities and relationships, including product adoption and implementation, support, etc.  
• Resolving technical problems where possible and working with Engineering and Product teams to deliver solutions for advanced issues
• Completing technical work with a wide variety of internal and external stakeholders in a timely and efficient manner
• Translating business cases and requirements into appropriate technical solutions 
• Demoing, architecting, designing and delivering solutions with SambaNova Systems with appropriate value propositions and technical merit
• Gathering customer feedback and communicate back to the engineering team in a prioritized manner to influence bug fixes and next-generation products
• Presenting and demonstrating SambaNova Systems at external community events like e.g. trade shows and conferences
• Assisting with creating and maintaining product documentation, best practices, demos, and other customer-facing documentation
• Traveling to customers and trade shows as required
• Some responsibility for off-hours support during significant events as required

Required Qualifications:

• Bachelor’s Degree or Master’s Degree in a technical field
• 7+ Years of experience working in a technical, customer facing position (System Engineering, Solution Engineering, etc) in the AI/ML or Data space
• 2+ years of hands on experience troubleshooting deep learning models for accuracy, performance, and other important customer attributes
• 2+ years of experience using Python at a scripting and/or coding level
• 2+ years of experience working with operating system and/or applications on the Linux command line
• 2+ years of experience with Bash or similar shell scripting
• Experience with Pytorch
• Must be willing to travel at 2-3 times per quarter at minimum
• Fluency in both English and Turkish

Benefits Summary for US-Based Full-Time Direct Employment Positions

(The Recruiter will provide benefit details for non-US-based roles)

SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits. We cover 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents and offer a Health Savings Account (HSA) with employer contribution. We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care. Our library of well-being benefits available to you and your dependents includes a full subscription to Headspace, Gympass+ membership with access to physical gyms, One Medical membership, counseling services with an Employee Assistance Program, and much more.

Submission Guidelines

Please note that in order to be considered an applicant for any position at SambaNova Systems, you must submit an application form for each position for which you believe you are qualified. 

If you are a new, recent (within the last two years), or upcoming college graduate and are interested in opportunities with SambaNova Systems, please apply through our university job listings.

EEO Policy

SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.