Unit Clerk Interpreter

Supports the provision of safe, patient and family-focused quality care. Assists in the departmental daily functionin support of patient care while maintaining confidentiality. Supports the achievement of unit-specific goals.

DUTIES AND RESPONSIBILITIES:

• Ensures effective functioning of the unit.
• Follows the chain of command in reporting incidents or concerns.
• Prioritizes workload and completes correspondence on time.
• Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients' queries.
• Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection, and security, etc.
• Participates in mock codes.
• Answers phone calls politely and professionally using proper telephone etiquette.
• Registers new patients,make sure the pre-registration form is completed and signed and an approved identification (Emirate ID or Passport) is collected.
• Adheres to the hospital policy "Identification of Patient" during appointment booking and registration.
• Ensures the correct entry of rounding fees and other charges whenever requested by their supervisors.

• Schedules and books appointments as requested appropriately.
• Transfers and cancels appointments.
• Informs patient in regard to the reference number.
• Covers other departments whenever required.
• Liaises with the Insurance and Finance Departments.
• Coordinates with different departments for appointment booking (urgent or routine).
• Directs patients to another department as required.
• Encourages patients to complete patient satisfaction (Press Ganey) survey.
• Ensures that all stand layouts are filled and updated with new brochures.
• Assists in the orientation of new staff members.
• Ensures that the place of work and surrounding area is kept clean and organized at all times.
• Ensure that the register book is up to date to reflect 24-hour status for admissions, transfers, and discharges.
• Updates patients' list including all mandatory information.
• Answers all patient's call bells in a courteous timely manner during the unavailability of the medical team and follows up with the concerns.
• Acts as an interpreter when needed.
• Ensures proper handover to the upcoming Unit Clerk Interpreter, using the Unit Clerk Interpreter handover tool.
• Maintains and orders unit stationery on Lawson in conjunction with the Clinical Coordinator/Manager/designee.

• High School Graduate
• Excellent English and Arabic verbal/written communication skills
• Exposure to/experience with customer service principles
• Knowledge and skills in responding to codes and other emergencies
• Knowledge of computer applications such as Electronic Medical Records (Cerner)
• Knowledge of Medical Terminologies