As a Microsoft Technology Specialist (TS) - AI & Collaboration your main goal is to win the technical decision of customers to purchase and use our technology.  You will work in a team, enabling the customers through digital transformation by leveraging the Modern Workplace of Microsoft 365, Copilot  and Surface. TSs are expected to be able to both own and win the customers technical decisions, as well as find new opportunities through their contacts and work they are on for salespeople to further pursue. As a TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and win the technical decision allowing the team to achieve/exceed quarterly Microsoft 365 suite, Teams Calling, Meetings, Teams Premium, Microsoft 365 Copilot, Frontline Worker, Viva, and OEM Meeting/Calling devices sales/usage targets in your accounts.  Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies. 

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Increase Copilot for Microsoft 365, Teams Monthly Active Usage (MAU), and net new adds
• Drives strategic Drive Business Transformation with Copilot, Converged Communications - Teams Phone, Converged Commnications - Teams Rooms, Communications - Teams Premium, Frontline Workers, and Employee Experiences solution plays addressing customer concerns for Privacy, Security & Compliance 
• Solution Design & Proof for Teams: You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Microsoft Teams Calling, Meetings, devices, Teams Premium, Microsoft 365 Copilot, Frontline Worker enablement and Viva products, services, and integration; presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed.
• Build Strategy for Teams: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors in the Microsoft Teams Calling, Meetings, devices, Teams Premium, Microsoft 365 Copilot, Frontline Worker enablement and Viva solutions space. You will take knowledge of customer feedback, specific Microsoft Teams solutions, and their context in a competitive landscape and delivering core competitive knowledge back to engineering teams to enhance Microsoft Teams capabilities and to develop compete strategies.
• Scale Teams Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context; expertise in Microsoft Teams Calling, Meetings, Teams Premium, and devices; depth knowledge in Microsoft 365 Copilot, Frontline Worker enablement and Viva solutions; along with other technical and industry knowledge. Leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams including partners and (Customer Success Unit) CSU, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, customer investment funding [ECIFs]) and leveraging foundational knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites).
• Education: You will proactively identify learning gaps; monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated Microsoft Teams products and services.
• Scale Through Partners: You will act as the liaison between the partner and team and facilitating partner resources and processes. Identifying Microsoft Teams Calling, Meetings, Teams Premium, devices, Microsoft 365 Copilot, Frontline Worker and Viva skill and resource gaps and providing feedback to internal teams.

Qualifications

Required/minimum qualifications

• Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
  • OR 5+ years technical pre-sales or technical consulting experience OR equivalent experience.
• Experience with new product sales strategies.
• Proficiency in speaking, reading, and writing English.
• Experience managing and partnering with virtual teams.
• Experience working with C-level executives.
• Experience driving conversations related to cybersecurity.

• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
• 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.