PolyAI enhances customer service by automating interactions through life-like voice assistants that allow customers to steer the conversation. Our technology empowers businesses to deliver exceptional customer service, comparable to that of their human agents.

Our clients, including some of the world's leading brands, are expanding their use of our platform. This expansion drives the automation of essential customer service operations and integrates PolyAI seamlessly into their daily workflows.

We are seeking an experienced technical writer to support our world-class software engineering teams. This writer will collaborate closely with technical leads to enhance the developer experience and productivity through top-notch documentation. Responsibilities include creating developer-facing system documentation, product guides, reference materials, and e-learning content. The ideal candidate is an excellent communicator with a proven ability to initiate projects and manage them to completion. Depending on their writing experience and technical expertise, the writer will also work alongside our engineers and technical program managers.

Requirements

The ideal candidate will demonstrate characteristics and experiences to include:

• A minimum of 5 years of experience writing for software developers, electrical engineers, technical operators, quality assurance teams, safety engineers, and similar audiences.
• Proven experience in producing, optimizing, and organizing written materials.
• Experience with SDK or API documentation for a technical audience.
• Proficiency with authoring tools such as Gitbook, XML, and Markdown.
• Expertise with Mintlify and Confluence is highly desirable and would have an immediate impact.
• A basic python understanding of programs and their outputs.

In this role, you will:

• Write, edit, maintain, and enhance various content types, including knowledge base/help center articles, user guides, release notes, what’s new content, product how-tos, and tutorials.
• Collaborate with Product Managers, Marketing, Design and Engineering to recommend copy for all in-product screens, which extends to and is consistent with knowledge base articles

• Collaborate closely with engineering leads to improve documentation processes, enhance discoverability, and manage long-term knowledge effectively.
• Guide, motivate, and train engineering teams to adopt and adhere to documentation process improvements and maintenance practices that help generate documentation quickly.
• Independently drive, manage, and prioritize multiple projects in a rapidly evolving environment where features are being shipped rapidly.

Benefits

💰 Participation in the company’s employee share options plan

🏝 25 days holiday, plus bank holidays

🏡 Flexible working from home policy plus a one-off WFH allowance when you join

🌎 Work from outside of the UK for up to 6 months each year

🧡 Enhanced parental leave

📚 Yearly learning budget

🚲 Bike2Work scheme

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.