System Administrator

On-Site, Luxembourg
390-430 euro/day (up to experience)

1. CONTEXT/INTRODUCTION

European Commission Agency which is in charge of the development and implementation of the European policy in the domain of Energy.

2.DESCRIPTION OF THE TASKS

• Administration of the Department specific infrastructures, systems and services, such as file and print- services, RDS service and hosted applications.
• 2nd level support and maintenance
• Installation and configuration of system components and server software, including

   patch management.

• Operating and monitoring of infrastructure, systems, servers.
• Configuration management tasks & procedures.
• Incident management, Change enablement, Request fulfilment, Problem

  management: definition, analysis and resolution.

• Preliminary diagnosis of software and hardware problems, also in co-ordination with

  the centralIT departments.

• Advise in areas such as capacity management, contingency planning, IT service

  continuity management, automation of repetitive tasks, security.

• Coordinate with hosting services.
• Coordinate with database management teams.
• Scripting & configurations in context of systems & infrastructure.
• Handling of backups and restore operations of systems & infrastructure.
• Participate in defining and documenting configuration of systems & infrastructure.
• Participate in defining and documenting operational procedures.
• Participate in architectural design/reviews.
• Draft technical content for knowledge base for use of upstream support teams.
• Evaluation and implementation of security standards.
• Security administration and monitoring, in adherence to the security rules imposed by

  the Commissions central security service

• Participation in coordination and project meetings.
• Write of technical documentation and procedures.

3. LEVEL OF EDUCATION

Master/Bachelors Degree 

4. KNOWLEDGE AND SKILLS

The following additional skills and knowledge are required for the performance of the above-listed tasks:

• Autonomous
• Strong organisational and time-management skills
• Ability to apply ITIL processes or similar
• Very good communication skills with technical and non-technical audiences
• Attention to details
• Analysis and problem-solving skills
• Very good knowledge of user interface ergonomics
• Ability to give business and technical presentations
• Ability to apply high quality standards
• Capability to write clear and structured technical documents
• Ability to participate in technical meetings and good communication skills

Non-Technical skills:

• Capability of integration in an international/multicultural environment, rapid self- starting capability and experience in working in team;
• Ability to participate in multilingual meetings;
• Ability to work in multi-cultural environment, on multiple large projects;
• Excellent Team Player
• Ability to understand, speak and write English B2 and French C1 will be an

  advantage;

• High degree of discretion and integrity is required

5. SPECIFIC EXPERTISE

Following specific expertise is mandatory for the performance of tasks:

• Excellent knowledge of Unix/Linux operating systems.
• Knowledge of Windows operating system.
• Knowledge in backup and storage technologies
• Knowledge in Network administration
• Knowledge in Oracle environment