Ambient AI is a computer vision intelligence company transforming security operations for large enterprises by preventing security incidents before they happen. Ambient AI has a globally deployed footprint with several F500 companies. The Ambient AI platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to monitor physical security and detect real-time threats. Ambient AI does this while decreasing false alarms by over 95%, allowing security teams to focus on legitimate threats and rapid response. The future of enterprise physical security is data-driven, intelligent, and proactive.  With Ambient AI, companies can do more with less while also improving their security posture.

We were founded in 2017 by Shikhar Shrestha and Vikesh Khanna. They are experts in artificial intelligence from Stanford University, who previously built iconic products at Apple, Google, Microsoft, and Dropbox. We are a Series-B company backed by Andreessen Horowitz (a16z), SV Angel, YCombinator, and investment angels like Jyoti Bansal, Mark Leslie, and Elad Gil.

Named on the YC Top Companies List 2021, 2022, 2023, and the Forbes Cloud 100 Rising Stars 2020, we are turning the impossible into the inevitable. We are always looking for passionate people who enjoy solving the toughest problems with cutting-edge AI/ML.

Position Overview

Reporting to Dave McCargar, Ambient AI is looking for a Post Sales Solution Architect who strongly desires to work closely with big-name companies on leading-edge software, provide expert advice, and help solve some of their mission-critical problems.

The Solution Architect role is perfect for someone hardworking and driven with energy, passion, and initiative to understand our customer's business requirements and drive positive business outcomes through technology. 

The focus of this role will be supporting the initial design and implementation for new production customers, as well as the expansion of an existing customer footprint to a new site or adding new solution functionality.  Part consultant and product expert, you’ll be passionate about guiding our enterprise customers to get their software up and running quickly, allowing them to see value quickly. 

The impact you’ll make:

• Partnering with the Implementation and Customer Success team, serving as a technical advisor to support the design and deployment of the Ambient solution for our customers.
• Building strong relationships with customers, acting as a trusted advisor by providing technical expertise, answering technical inquiries, and offering recommendations.
• Understanding customer requirements and collaborating on solution ideation, design, and implementation.
• Documenting and sharing best practice knowledge for new solutions.
• Supporting customer growth and expansion through the identification of new opportunities and the development of solutions to address those opportunities.
• Working cross-functionally with Product Marketing, Product, Sales, and Engineering teams to influence the roadmap, stay connected to the internal teams, act as a voice of the customer, and be consultative in your approach to solving real business problems 

The amazing skills you bring to Ambient AI:

• 5+ years of experience as an Enterprise Solutions Architect, with a focus on SaaS, disruptive cloud technologies and emphasis on Physical Security 
• You show technical knowledge, consultative skills, and the ability to work effectively and contribute to the extended team
• Strong analytical and problem-solving skills; can display trust and integrity under pressure when working through customer issues
• Self-motivated, proactive team player with a high level of integrity and desire to assist your colleagues and customers - you can be flexible as the company & role scales
• Great interpersonal skills and ability to build strong internal and external relationships
• Excellent written and verbal communication, listening, and presentation skills
• Solid understanding of L2 switching (VLANs, limitations of L2 vs. L3, physical vs. logical network isolation
• Basic Linux networking skills (assigning IP/mask/gateway to NICs, configuring MLAG/failover redundancy)
• Bonus:  Domain knowledge in the field of CCTV, video surveillance, VMS (Video Management Systems), Access Control, Biometrics, Identity access management, Visitor Identity Management, Camera Security System, PACS (Physical access control systems) 

Why join us:

• We are creating an entirely new category within a 120+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible 
• We have an impressive customer roster of F500 companies, including Adobe, VMware, and SentinelOne
• Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company 
• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
• We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles depending on customer demand)
• The latest tech and awesome swag will be delivered to your door
• Enjoy a full range of opportunities to connect with your awesome co-workers
• We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist

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We take a market-based approach to pay here at Ambient.ai, and pay may vary depending on multiple factors. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, level, market conditions, and internal parity. 

Base salary is just one component of our total rewards package. As a fast-growing start-up, our regular employees are also granted stock options and an opportunity to succeed when Ambient.ai succeeds.  As a young start-up with product market fit, our stock upside is substantial and a large part of our total rewards strategy. 

The pay scale below represents the starting base salary range we expect to pay for this position and is subject to change*: 

SF Bay Area:  $170,000 - $180,000

*Occasionally, we may make an offer to a candidate that is either leveled below or above this role based on skills, experience, and interview performance.