Senior UX Writer

Department: Design

Employment Type: Full Time

Location: Remote

Reporting To: Stephen Flynn

Description

About us

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 5,000,000 active users choose Tabby to stay in control of their spending and make the most out of their money.
Over 30,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale's, use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Tabby is active in Saudi Arabia, UAE, Egypt and Kuwait and backed by leading investors, including Sequoia Capital India, STV, PayPal Ventures, Mubadala Investment Capital, Arbor Ventures and others.

About the role
As a Senior UX Writer at Tabby, you will play a crucial role in ensuring our users have clear, engaging, and user-friendly experiences across all of our digital platforms. 
You will work collaboratively with designers, product managers, researchers, developers, and other UX Writers to create exceptional user interfaces and content that aligns with our brand voice and user-centred design principles. 
The main focus of your role is writing for our B2B products, but you’ll also need to be comfortable lending your copy expertise to our B2C streams. 

Key Responsibilities

• Content strategy I Maintain a cohesive content strategy that aligns with our brand guidelines and user needs 
• User-centred writing I Create clear, concise, and user-friendly content for our websites and mobile app
• Collaboration I Work closely with cross-functional teams, including designers, product managers, and developers, to ensure content integrates seamlessly with the overall user experience.
• UX Research I Conduct user research and collaborate with UX researchers to understand user behaviour and preferences, using insights to refine content.
• Content style guide I Maintain our content style guide to ensure consistency in messaging and tone across all touchpoints
• Internationalisation I Adapt and localise content for our MENA audience alongside our Arabic UX Writer, paying close attention to cultural nuances and language variations 
• Feedback integration I Gather feedback from users, stakeholders, and usability testing, and incorporate it into content improvements 

Skills, Knowledge and Expertise

• Must be a native English speaker 
• Minimum 2 years experience as a UX Writer or Content Designer 
• A strong portfolio showcasing your work, with a focus on user-centred content and its impact on user experiences.
• Knowledge of UX design principles, information architecture, and user research methodologies
• Excellent communication, interpersonal, and problem-solving skills 
• Adept at working in an agile development environment and handling multiple projects simultaneously

Preferred skills 

• Experience in fintech industry 
• Familiarity with prototyping and wireframing tools such as Figma 
• Experience writing across B2B and B2C products 
• Knowledge of localisation and internationalisation practices, and associated tools such as Ditto or Localise 

Benefits

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you
• A working environment that gives you autonomy and responsibility from day one
• You should be comfortable with the idea that the quality of your work will influence the shape of your career
• Health insurance
• Budget for therapy, remote working, ChatGPT
• We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). 

If this sounds exciting to you, we'd love to hear from you!