Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you improve smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. Join the team developing the team working on AI platform and Search capabilities to create engaging and sophisticated natural language experiences for our customers. Helping them find information across multiple domains easily and intuitively in their channel of preference by building a multi-dimensional Omni channel functionality.

As a Senior Product Delivery Associate in Chase Digital Assistant team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. Using Agile methodologies, you along with our larger product team will define & own the vision, strategy and the product roadmaps for our AI & Search platform and related capabilities. You will collaborate with senior product managers and peers both within and outside of the team, designers, software developers, analytics team and testers to develop a unified customer journey and experience to support all varieties of consumer product sets.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and recommend adequate resources.
• Customer focus – ability to keep the customers first at the heart of every feature, every capability and all products we build.
• Data driven approach – the ability to derive insights and product decisions-based on analytics. 
• Prioritization – Manage and refine product backlog initiatives to drive value in accordance with the overall strategy and priorities.
• Product Sprint Ownership - Partner with other product managers to perform sprint planning and prioritization by defining requirements (using tools like JIRA), detailed acceptance criteria; participating in phasing decisions, go-to-market strategy, analyzing post launch metrics and continuous iteration to ideate on features based on data, etc.
• Stakeholder management – ability to work effectively across both internal, external stakeholders and vendors to negotiate complex topics and resolve conflicts.
• Long term vision – Ability to identify and understand customer mindset & problems to design solutions which are visionary and long term.
• Maintain & develop new ideas by performing monthly control validation of feature accuracy as needed. 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area.
• Experience executing operational management and change readiness activities.
• Experience in product deployment processes 
• Good customer focus, with an innovative mindset and the ability to understand & articulate customer problems and solve for them.
• Experience with agile product development and software delivery lifecycle.
• Effective oral & written communication skills with an expertise in business case and requirements writing.
• Ability to prioritize projects and efforts according to business need and industry trends.
• Commitment and self-motivation suitable to a fast-paced environment

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Experience with NLP / Conversational AI a plus

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans