Ready to help shape the future of healthcare?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Job Purpose

The Senior Principal Engineer, AI Ops will Lead and deliver expert level Tech strategy, design, build and manage the deployment of overall AI operations workflow across Productivity, Collab and Social Services. Aligns with cross functional teams across GSK, strategic suppliers, and vendor relationship to achieve our platform objectives. Ensure that the platform is reliable, compliant and has an excellent user experience for both technical and business users.

Key Responsibilities

• AI Ops Strategy Development: Develop a comprehensive AI Ops & Automation strategy tailored to our Productivity, Collaboration, and social services which eventually will evolve to across End User Services.
• Tool Evaluation and Integration: Identify, evaluate, and integrate Monitoring tools & AI-powered tools and technologies that can enhance the end user experience of our broader technology stack in Productivity, Collaboration and Social services.
• Data Management: Implement data management processes and best practices to collect, store, and analyze data for AI Ops purposes.
• Collaboration with Stakeholders: Collaborate with various stakeholders, including IT teams, business units, and external vendors, to ensure successful AI Ops implementation.
• Performance Monitoring: Continuously monitor and assess the performance of AI-driven solutions to identify areas of improvement and optimization.
• Security and Compliance: Ensure that all AI Ops implementations adhere to security and compliance standards, keeping data privacy and confidentiality in mind.
• Change & Release Management: Accountable for managing major change activity, including on-premises and cloud hosted service delivered change, into the production service and in a compliant and efficient manner.
• Business Acumen: Partner with leadership to define and deliver within budgets in addition to forecasting and managing the services.
• Stakeholder Management: Manage expectations and communications with GSK business stakeholders around the progress and status of platform delivery

What make you qualify for this role

• Bachelors’s/Masters degree with 16+ years of IT experience
• 10+ years running infrastructure and operations
• 6+ managing delivery of technical teams, support, and suppliers
• 4+ years on AI operations strategy, design, and \implementation.
• Demonstrated Technology experience on –
  • AI Operations end to end.
  • Microsoft 365 Productivity suite,
  • Meeting Room services
  • Collaboration services
  • Architectural knowledge tied to services.

At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.
#LI-GSK

Why Us?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

  
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