About Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs.  Our protection extends beyond the enterprise to customers and partners.  Our approach is the antithesis of today’s cyber defense strategy, which is to wait for an attack than try and prevent it.  Or worse, assume you have been breached and hope you can detect it.  We leverage the power of AI to apply deep learning, computer vision, and natural language processing to identify criminal intent on millions of web pages daily.  We tirelessly monitor the Internet to find malicious web pages that could cause harm and remove them.  We empower companies to take back control of the Internet by continuously eliminating the threats that threaten their business, customers, and brand.   We are just getting started, and the future could not be more exciting.  We’re growing the team in all functions as we transition from a small start-up into the next phase of our journey.  We are looking for A-list talent who will have a meaningful impact, solve new challenges, and take ownership of the future of Bolster.  If this is you, apply and join our team!
About the Role:Bolster.ai is seeking a Senior Manager for the SOC team with at least 7 years of experience managing support/ cybersecurity teams. As a SOC manager, you will lead and manage the SOC operations. Your team will be responsible for maintaining customer data quality, training AI models, and suspending phishing and fraud on the web, social media, and app stores across the internet. You are metrics-driven and focused on implementing strategies that help support Bolster's expanding customer base. You will contribute directly to the growing capabilities of our industry-leading AI-based products.

Responsibilities

• Lead and manage the SOC's Security Operations Center (SOC)'s India Team.
• Oversee the day-to-day operations of the team and work with stakeholders across the org to ensure continuous updates.
• Develop and implement strategies for hiring, training, and retaining cybersecurity talent.
• Build a metric-driven organization to support Bolster's customers.
• Oversee customer support related to security incidents, ensuring timely and effective resolution.
• Collaborate with internal and external stakeholders to maintain smooth team operations.
• Hands-on leader who can get into details to solve a problem.

Requirments

• Minimum of 7 years of experience managing 24x7 support teams (Mandatory).
• Strong leadership skills with a proven track record of building and managing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to effectively engage with technical and non-technical stakeholders.
• Ability to think strategically and analytically, with a proactive approach to problem-solving.
• Build and foster an inclusive, collaborative, integrated team by soliciting feedback and encouraging open communication.
• Experienced with case management ticketing systems and workforce management programs.
• Strong technical skills in cybersecurity and ability to learn new technologies and systems quickly.

PLEASE NOTE THAT THIS ROLE REQUIRES A MANDATORY IN OFFICE ATTENDANCE 3X A WEEK.

Why Bolster
We are the leader in Anti-Phishing AI! Bolster creates a Next-Generation Fraud Prevention SaaS platform & CheckPhish community platform based on pioneering work in Artificial Intelligence-based phishing and scam detection systems. Bolster protects the world’s top brands like Zoom, Dropbox, Uber, LinkedIn, Roblox, and other Fortune 500 customers. We are funded by top-tier investors led by Thomvest Ventures and Crosslink Capital. Our team has over 100 years of combined cybersecurity experience at Cisco, Symantec, McAfee, Bell Labs, Open DNS, and Lacework. Our AI/ML technology protects regular citizens from bad actors on the internet, using industry-leading deep learning, computer vision, natural language processing, and machine learning models for highly accurate real-time detection & automated takedown of fraudulent sites at the internet scale. We also brought our technology to the community with CheckPhish, https://checkphish.ai. It is a free tool that protects millions of consumers from daily phishing, fraud, and fake sites. Charities, non-profits, social benefit corps, and schools are targets too. To aid the world, we will give our technology & services for free or at cost to any approved charity, non-profit, or social benefit corporation. Our work is challenging but fun. We're all about shipping elegant, high-leverage products.  Bolster cares deeply about collaboration, feedback, and iteration. Trust and respect are deeply rooted in our unique culture. Our inspiring proven leaders are hiring great people, providing super benefits, and impacting the world!
**PLEASE NOTE THAT THIS ROLE REQUIRES IN OFFICE COLLABORATION/ATTENDANCE 3X A WEEK ****