Your New Role and TeamSanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a Program Manager, Robot Fleet Deployment to oversee the deployment of advanced humanoid robotic systems at customer sites. Reporting to the Chief Operating Officer, the role will manage the end-to-end delivery process, ensuring that our innovative solutions meet both our high standards and customer expectations. This role requires a unique blend of technical expertise, project management acumen and a passion for robotics.
Our Success Criteria
Plan and lead the deployment of robotic systems at various customer locations, managing all aspects of the project.
Serve as the primary point of contact for customers during the deployment phase, ensuring clear communication and effective resolution of issues.
Achieve a reduction in deployment cycle times through efficient planning and execution, aiming for continual improvement in process speed without compromising quality.
Maintain high levels of customer satisfaction measured through post-deployment surveys, ensuring that customer relationships are strengthened and potential for repeat business is increased.
Define key performance indicators (KPIs) for successful deployment projects, such as customer satisfaction scores, budget adherence, deployment cycle times, and system uptime.
Include a structured mechanism for gathering customer and internal feedback to refine deployment strategies and provide insights for the engineering/product teams.
Collaborate with engineering and product teams to understand and communicate technical requirements and potential challenges in the deployment of robotic solutions.
Develop and maintain comprehensive project plans, ensuring timely completion and adherence to budgets.
Coordinate with cross-functional teams including sales, engineering, and support to align project objectives and company goals.
Oversee the training of customer personnel on the use of new systems and provide the necessary documentation for future reference.
Monitor and report on the status of deployments, including risk management and mitigation strategies.
Manage deployment budgets effectively, ensuring projects are completed within financial constraints while achieving all project deliverables.
Adhere to all applicable industry standards and regulatory requirements during each deployment, ensuring full compliance and documentation.
Foster a culture of continuous improvement by collecting feedback and lessons learned from each deployment.
Your ExperienceQualifications
Bachelor's degree in mechatronics, electrical, mechanical engineering, computer science, or engineering physics; a related technical field or equivalent work experience
Project management experience, ideally within the field of robotics or technology deployment.
Proven ability to manage key stakeholder relationships.
Deep understanding of robotics and system integration in commercial or industrial settings.
Ability to travel up to 50% of the time to customer sites.
Work authorization for Canada and the United States.
Formal project management certifications such as PMP, PRINCE2, or Agile methodology
Regulatory Compliance Expertise specific to robotics, safety.
Skills
Strong leadership skills and the ability to manage multidisciplinary teams.
Excellent communication and interpersonal skills
Proficiency in project management tools and methodologies
Familiarity with cross functional team project management
Excellent time management and multitasking skills
Adapt to ambiguous situations and generate clarity
Ability to analyze and problem solve complex challenges
Ensure accurate records of deployment processes and client-specific adjustments.
Financial acumen for budget tracking and management to keep project costs within defined limits.
Traits
Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems
Customer-centric mindset
Personable and able to work across multiple levels of the organization
Optimistic listening and conflict resolution capabilities
Demonstrated ability to influence others without authority
Eager to take on new challenges with tenacity and positivity
Patience, persistence, and attention to detail when resolving performance issues
Obsession with bringing human-like intelligence to machines
Affinity for identifying and implementing process improvements, making deployment workflows more efficient.