Join the Sustainable Talent team, supporting NVIDIA as a Program Manager supporting the Instructor Certification Program - Deep Learning Institute.

This is a W-2 full-time contract based in Santa Clara, CA, with remote work options. We offer competitive pay based on factors like experience, education, location, etc. and provide full benefits, PTO, and amazing company culture!

The NVIDIA Deep Learning Institute (DLI) trains developers, data scientists, and researchers how to tackle meaningful problems using artificial intelligence (AI) and accelerated computing. We are looking for a U.S. based contractor to support our instructor ecosystem. This position calls for someone with a high level of attention to detail and a penchant for quality written communication. This role presents an opportunity for you to identify and implement improvements to our technical training instruction and certified instructor program. Bring us your best ideas to improve existing processes and your ability to conjure new, more efficient approaches that lead to better outcomes.

What you'll be doing:

• Communicating with the instructor community about new course offerings, workshop updates, instructor application status, and program benefits.
• Consolidating instructor application materials and organizing applications to facilitate quick, data-driven application decisions made by principal instructors.
• Working with educational services partners and their instructor candidates on partner application status, certification progress, new programs, etc.
• Processing and reconciling instructor payments using a variety of software systems and tools including PayPal and Salesforce.
• Proactively ensuring instructor information is complete to provide accurate reporting and information, for example, our public instructor directory.
• Evaluating and redefining existing processes for efficiency, effectiveness, and improved results.
• Handling ad-hoc inquiries from the instructor community.

What we need to see:

• Innovative problem-solving.
• Attention to detail.
• Customer service background.
• Great communication skills.
• Microsoft Excel expertise.
• Salesforce experience, including adding/updating records and generating reports.
• Superior organizational skills.
• Ability to touch-type at >80 WPS.

Ways to stand out from the crowd:

• Demonstrate experience with technical education and instruction.
• Show us examples of extraordinary attention to detail.
• Tell us how you provide exceptional customer service.
• Provide samples of your superb communication skills.

Sustainable Talent is a M/F+, disabled, and veteran equal employment opportunity and affirmative action employer.