What we want to accomplish and why we need you

Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. What does that mean? Currently, doctors use electronic health record systems to take notes on patient encounters. This is a digital version of the paper charts that you may have seen in your doctor’s office or on TV. These systems can be hard to navigate and time-consuming to manage. Doctors would rather spend that time with patients. We are creating the solution. Doctors that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What will you do everyday? As the Clinical Sales and CS Lead you would work closely with our Sales teams to showcase Suki skills, and with our CS team engaging with customers throughout the deployment process to optimize the clinical experience.

Sales

• Deliver compelling live demonstrations of Suki Assistant that showcase the value proposition of Suki to Clinician stakeholders and and Healthcare decision makers. 
• Build and maintain strong relationships with key customer clinical voices and decision makers during the sales process.
• Identify and refine Suki clinical use cases to ensure product-market fit. Analyze customer requirements for emerging needs and product features.
• Work closely with sales and marketing to continue to refine our Suki demonstration strategy and highlight key features
• Evangelize Suki Digital Assistant at outside events and conferences

Customer Success

• Partner with the CS Team to ensure smooth deployment and implementation of Suki.
• Proactively address customer needs and concerns, fostering long-term satisfaction and loyalty.
• Gather customer feedback and translate it into actionable insights to improve product quality and support. 
• Identify key new features or roadmap items to drive adoption of Suki. 

Who You Are:

• Education: Doctor of Medicine/Osteopathy degree or Physician's Assistant and hold a valid medical license in your region.
• You have at least 5 years of postgraduate clinical experience.
• You have a passion for patient care and the potential of technology to improve healthcare quality and experience.
• You have strong analytical and problem-solving skills, and are able to identify clinical challenges and translate them into potential AI solutions.
• You are adaptable and comfortable working in a fast-paced, dynamic environment with evolving technologies. 

Bonus points:

• Experience working with digital Health tools or AI Solutions in healthcare. 
• Strong research and analytical skills. 

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.  In compliance with the State of California Pay Transparency Law, the OTE (on target earnings) for this role is between $185,000 - $220,000 in CA.  This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.