Remuneration Package: Up to $8,000 + Fixed Allowances $220
Benefits: Permanent Role with AWS and Variable Bonus
Company Background: Leading MNC Manufacturing Company on Jurong Island
Key Responsibilities:
Technical Support Excellence: Provide top-tier support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to ensure high user satisfaction.
Customer-Centric Assistance: Lead a team of IT Engineers to assist local IT with 1st and 2nd level technical support, always demonstrating a customer-friendly attitude.
Effective Communication: Communicate effectively with a diverse range of users and peer groups across different disciplines.
Policy Enforcement: Enforce IT policies and encourage users to adhere to established standards.
IT Updates: Keep employees informed about IT-related progress, issues, and improvements.
Knowledge Sharing: Conduct root cause analysis and actively share knowledge with global colleagues.
Network and Systems Support: Support network and regional systems for process automation and local databases.
On-Site Projects: Participate in various on-site projects, ranging from infrastructure upgrades to core service changes.
Requirements:
Educational Background: Degree in a related field with Cisco Associate certification (CCNA) is preferred
Experience: Minimum 8 years of technical IT support (level 2) experience.
Technical Proficiency: Proven experience in network and server management, including Azure cloud, Windows Server 2016, and Microsoft 365.
End-User Support Skills: Proficient in remote desktop/user support, firewall setup management, and CCTV.
Manufacturing IT Experience: Experience managing manufacturing site control room systems and troubleshooting hardware issues.
Application Support: Experience with Power Automate, Power Apps, and SharePoint design is an advantage.
Interested candidates can forward their CVs in MS Word format to weiyan@triton-ai.com
