We are looking for a Manager, GROWTH OPERATIONS who will strategically oversee all aspects of our Growth and Marketing Operations. You will be a strategic thinker with strong organizational and problem-solving skills. You will have strong research experience, an analytical mind and outstanding presentation skills. You will be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.

We are committed to and encourage equal opportunity. 

What You’ll Do:

• Communicate growth objectives to team members
• Maintain updated communication documentation for Growth and Marketing
• Communicate with the team to determine the effectiveness of driver recruitment plans and strategies
• Research and recommend new sources for growth
• Ensure all Growth Processes are followed in line with documented procedures and standards
• Build networks to scale up Growth Operations
• Review Growth Team applicants to evaluate their fit for the role
• Manage and ensure that prospective champions receive a consistent high-quality experience across the funnel
• Ensure the Training and Onboarding Team is thorough in assessment of candidates
• Ensure that Champions are provided with the right information before activation
• Research new ideas and anticipate future threats and opportunities
• Analyze, identify and suggest untapped candidate pools
• Support in the building of a strong Driver and Customer community
• Drive marketing and brand development for MAX - People, Champions, Products and Service
• Design and execute detailed data-driven marketing and brand development strategy
• Develop and implement creative and innovative out-of-the box marketing campaigns to increase TOF
• Execute engaging digital marketing campaigns, offline marketing campaigns and content strategy
• Research and activate new brand development channels
• Research and activate a diverse range of distribution channels for maximum visibility
• Manage creation, publishing and distribution of engaging images/articles/videos/content
• Develop and leverage strategic partnerships and agencies to grow the MAX Brand
• Deliver daily/weekly performance targets across all marketing/engagement channels
• Ensure the Implementation of stated team and company strategies, goals, objectives and procedures
• Ensure the execution of strategies, tactics, funnels and procedures
• Enforce the use of appropriate methods, frameworks and channels to source for and test candidates
• Management of external relationships e.g. recruitment agent/agencies
• Optimize processes for effective and efficient budget use
• Supervise and oversee the Driver recruitment team
• Work with asset ops team to ensure that Champion activation process is error free
• Work with line manager to prioritize business and information needs
• Delegate responsibilities to ensure team members are engaged to the tasks
• Understand recruitment and selection relatedness to workforce planning and its implications for productivity
• Promote the company's mission and values
• Ensure the establishment and maintenance of a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations and business culture
• Coaching, managing, counseling, appraising and disciplining employees
• Developing, coordinating, enforcing and supporting systems, policies, procedures, and productivity standards
• Ensure Constant update of TOF conversation
• Prepare periodic reports for Senior Executive to show tasks in progress, number of candidates searched, found and recruited
• Ensure the record of individual performance of telesales team

Requirements

• Bachelor’s or Master's Degree in Sales, Marketing or any related field
• Hands on experience with creating effective recruitment systems and tools
• Strong working knowledge of developing orientation system and tools
• Excellent organizational skills and attention to details
• Strong knowledge of recruitment practices, metrics and guidelines
• Detail oriented
• Excellent leadership and project management skills
• Superb sales and management skills
• Able to initiate and maintain strong relationship with people from all types of background
• Strong problem solver, with hands-on approach to plan and execute well
• A start-up attitude, willingness to work hard to get things done 
• Ability to make discretionary judgement and to manage and impart confidential information

Benefits

• Competitive pay & benefits 
• Premium Health insurance cover
• Frequent performance chats & reviews and professional development opportunities
• High performing & passionate team members + fun work culture!