Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.
World Wide Field Enablement (WWFE) is seeking a Program Manager, Generative AI to help our Solutions and Services Enablement team formulate and execute exceptional enablement experiences for AWS field roles, including sales and technical roles. The Solutions and Services Enablement team's mission is to drive customer success by deeply understanding our customers' business objectives, and then equipping the field with the tailored content, tools, and support needed to effectively sell our solutions at the precise moment they need it. In 2024, we will focus on developing an enablement strategy and repeatable mechanism for data and AI (including generative AI) and scale this model across the Solutions and Service Pillars.
In this role, you will refine and execute our Generative AI Accreditation strategy by working backwards to develop role-specific learning paths aligned with a competency framework. You will partner with the Field Certification Lead to align this experience across enablement programs. You will work with a broad set of stakeholders supporting the extended AWS sales organization, including Learning Experience Design, Go-To-Market Strategy, Specialized Sales, Marketing, Field Enablement Center of Excellence Teams, and Business Unit Aligned Enablement Teams.
A successful candidate has experience working in highly matrixed teams with strong strategic and execution capabilities. The successful candidate combines expertise in enablement with a solid fluency in navigating ambiguity and influencing without authority to deliver results in a global setting. The ideal candidate has strong communication skills, ability to work cross-functionally, and translate business needs into impactful business outcomes. They have prior experience with Sales Enablement, leading large programs, and deep understanding of how the field operates. This is a hands-on position, with the ideal candidate willing to “roll up the sleeves” and get things done.
Key job responsibilities
• Accountable for successfully managing all stages (from concept to delivery) of one or more large strategic generative AI programs to meet challenging business goals. May include competency modeling, learning path strategy, accreditation framework development, gamification, and field engagement.
• Collaborate with leadership and stakeholders across geographies and business units to understand Generative AI priorities and requirements and implement a scalable enablement strategy.
• Leverage qualitative and quantitative data to extract insights to guide the enablement strategy.
• Define requirements and drive stakeholders/partners to meet goals. Develops project and workback plans to support delivery.
• Identify program metrics and report on insights to articulate enablement impact, and identify opportunities for iteration and improvement.
• Leverage strong writing skills to communicate to leadership and stakeholders through regular touchpoints (monthly business reviews, strategy narratives, document reviews, etc.).
Basic Qualifications
- Bachelor’s degree or equivalent experience is required.
- 3+ years experience in enablement, training, or learning and development
- 5+ years experience in program management, including strategy development, and execution for a global program in a mid-to large scale company
Preferred Qualifications
- Excellent verbal and written communications skills and ability to articulate complex concepts to cross-functional audiences.
- Excellent cross group collaboration skills and stakeholder management.
- Experience supporting scalable end to end enablement programs for global field teams of 1,000 or more.
- Experience owning enablement program strategy, end to end delivery, and communicating results to senior leadership.
- Experience using data and metrics to determine and drive improvements.
- Highly organized and efficient in ambiguous situations.
- Expertise and familiarity with cloud computing products, services and sales strategies.
- Experience within a high-growth, Technology Company would be beneficial.
- Exhibits sound business judgment and has a proven ability to influence others.
- Able to operate successfully in a rapidly changing environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
