FinOps Partner Support

Department: FinOps

Employment Type: Full Time

Location: Egypt

Reporting To: Abdalhaleem Nasrallah

Description

Tabby is the leading Buy Now Pay Later provider in the MENA region challenging legacy payment methods by providing a brand-new frictionless alternative to paying online and offline. tabby empowers people with the flexibility and freedom to buy what they want and pay over time without any interest or fees. We’re currently serving +1,000 retailers online and in-store, and +100,000 shoppers and that’s just the beginning. We’re currently operating in the UAE and Saudi Arabia, with plans to expand into a number of other markets soon. 


Tabby is being led by an entrepreneurial and motivated team that has one mission: to eradicate friction in the buying process. In a few years, retail checkout will look vastly different and you can be part of driving that change. You’ll be joining a start-up on a great trajectory which helped us secure $23 million in our latest financing round, which marks one of the largest Series A funding rounds in the Middle East. 
The role

You will be working in a fast-paced, rapidly evolving environment with the autonomy to drive and experiment with innovative change. You will be working closely with and reporting directly to the Assistance FinOps Manager and interacting across different departments within the business.  

Key Responsibilities

• Serve as the finance primary point of contact for merchant inquiries via email, phone, and other communication channels based on the training and guidance of the on-site team.
• Respond promptly and professionally to merchant inquiries, providing accurate information and resolving issues effectively.
• Support the on-site team on the preparation of payouts and other excel related tasks.
• Collaborate with internal teams, including Sales, tech team, and Finance, to ensure seamless communication and resolution of merchant concerns.
• Conduct regular follow-ups with merchants to gather feedback, address concerns, and ensure satisfaction with tabby's services. 
• Assist in the development of support documentation, FAQs, and training materials for merchants.
• Identifying ways to improve efficiency of existing processes.
• Assisting in other accounting and reporting requirements
• Performing other duties as required

Skills, Knowledge and Expertise

• 1-3 years of experience in customer service, merchant support, or financial services roles. 
• Experience working with CRM systems or support ticketing platforms is preferred.
• Good working knowledge in Microsoft Excel as well as knowledge in ERP Accounting Software.
• Strong communication skills, both written and verbal, with the ability to communicate complex information clearly and effectively (Arabic speaking and writing is mandatory).
• Experience in cross-functional and data driven teams and projects.
• Proven problem-solving abilities and a proactive approach to addressing inquiries and resolving issues. 
• A good business partnering mindset.
• The ability to work effectively under pressure.
• Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities. 

Benefits

• A competitive salary dependent upon experience
• Excellent health benefits
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team
• A working environment that gives you autonomy and responsibility from day one
• You should be comfortable with the idea that the quality of your work will influence the shape of your career
• We are passionate about creating an equitable, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be)