Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Product Management, Advanced Analytics & AI Solutions
Overview
Mastercard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.
The D&S global product team is seeking a Director of Product Management to support the evolution and expansion of the Targeting Analytics product suite.
You will work hands-on with product managers, designers, and engineers to design and build products and solutions based on our analytics consulting work
You will develop and execute the go-to-market strategy for your products, working with our regional and frontline teams to accelerate growth of the business
Product Management in Data & Services at Mastercard
Translate a deep understanding of our customers into products and solutions that drive significant customer value
Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams
Drive globally-relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
Set product direction with coordination, not isolation—taking into account how our products all work together to serve customer needs
Role
Develop and deliver a consistent product vision, strategy and roadmap for custom analytics, configured analytics, and new products derived from custom and configured analytics, based on customer demand and market / competitive trends
Build analytic products and solutions to drive Smarter Decisions and Better Outcomes for customers, leveraging in-house and 3rd party assets and capabilities effectively to maximize ROI for the program
Build, motivate and lead direct and cross-functional teams, leveraging trust-based relationships to deliver an efficient operating model
Manage external relationships with suppliers and partners in compliance with all Mastercard policies and procedures
Support regional and frontline teams as a product expert, developing sales enablement materials, providing training, and supporting customer conversations where needed
Establish and drive product management disciplines across the product lifecycle, e.g., Studio framework, Agile development and product quality, ensuring product readiness across Technology, Delivery, Product and GTM perspectives
Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Engage in scheduled Voice of the Customer engagement to identify Product friction points, creating and owning the action plan to address them.
Understand the Software Development Lifecycle and partner with the Product Management-Technical and Software Development Guild to ensure that the Program is delivering high quality working software effectively and efficiently.
Build high-performing teams and actively manage talent by continuously assessing Program talent needs against current capabilities, addressing any gaps with a combination of pro-active learning, talent moves and timely feedback
Navigate across cultures and geographies, communicate with technical and non-technical audiences, and leverage strong relationships with key groups across Mastercard to gain support and buy-in for key decisions
Emulate and drive Mastercard Way behaviors through behavior, recognition, coaching, and employee engagement.
Make creative technical decisions and strong tradeoff decisions to enhance functionality, time to market, and feasibility
Drive institutionalized knowledge through the use of consistent documentation (e.g., support documents) across all processes to support knowledge management and ensure consistency and repeatability across projects
All About You
Demonstrated ability to operate with complete independence and autonomy
Excellent problem-solving, critical thinking and analytical skills
Proven track record of successfully developing and scaling B2B products and solutions, leveraging data, analytics, and AI/ML to create value for customers
Action oriented and results oriented, with strong prioritization and project management skills and the desire to roll up sleeves
Experience as a leader with strong interpersonal skills and the ability to develop product and engineering talent
Experience working with external partners to build joint solutions and accelerate growth
Has skills to develop and evangelize product lifecycle management ways of working, processes, and tools
Can communicate to executives, peers, and team members with impact, eloquence, and authenticity
Has experience in setting direction for go-to-market plans in multiple regions/markets and leveraging market insights to differentiate from competitors
Ability to build and maintain strong, productive, collaborative working relationships with internal stakeholders over cross-functional teams from multiple regions
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
