DevRev

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity.

Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams.

DevRev was founded in October 2020 and raised over $100 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

Who is a developer evangelist/advocate?

A developer evangelist is someone who combines deep technical knowledge with strong communication skills to promote and advocate for a technology or software product. They build and nurture relationships within the developer community, provide technical support, and gather feedback to improve the product.

In the DevRev context, this is someone who would work with our platform teams to ensure our development partners can succeed on our platform.

Why does DevRev need an evangelist?

1. Reduce Engineering Load: Free up the platform team's time currently spent on partner onboarding and snap-in code reviews.
2. Enhance Dev Education: Improve partner enablement by providing better education on platform APIs, product workings and making developer focussed content
3. Ensure Architectural Compliance: Ensure partners use the right architecture and follow coding guidelines for creating snap-ins. This becomes essential as snap-ins need to be tested for enterprise customers with a huge load.
4. Streamline Coordination: Improve cross-team coordination across platform and product teams to unblock snap-in development.
5. Boost Partner Experience: Enhance the overall partner experience as we scale our marketplace.

Developer evangelist Goals and Responsibilities for FY 25’

1. Establish the community of DevRev developers through online and offline engagement
2. Identify, convert and nurture SIs,ISVs who can champion the DevRev platform
3. Ensure our developers have everything they need to succeed, including a consistent supply of Sample Apps, Tutorials, Blog Posts, Webinars, and engaging Demos
4. Assist in launching 100 public snap-ins by the end of the year
5. Ensure availability of Top 25 apps across Zendesk/Freshdesk in DevRev marketplace

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!