• Ensure all service and repairs comply with manufacturers' guidelines and protocols.
• Authorize pick-up/delivery and courtesy car services as needed.
• Investigate and respond to customer letters/feedback with the team.
• Support CSA in addressing customer questions and complaints, and authorize goodwill requests within the LOA.
• Contact all customers within 3 to 5 days after service to ensure satisfaction and correct completion of work.
• Ensure timely follow-up and collection of payments from credit customers within allowed credit terms.
• Oversee closure of open Repair Orders and manage outstanding ROs.
• Identify and coach CSA on weaknesses to improve their CSI scores.
• Take measures to improve results by streamlining work processes and improving working conditions.

Requirements

• At least Diploma studies
• 5 years experience in customer service roles
• Singaporean only

Interested candidates can forward their CVs in MS Word format to connie@triton-ai.com

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Benefits

• Permanent position, Salary up to $5,500 with Variable bonus
• Working location: Queenstown
• Customer service experience is a MUST