• Conduct regular checks on dealer showrooms and service centers to ensure compliance with requirements.
• Manage and lead franchise brand ownership benefits programs and CRM activities.
• Manage CRM functions and processes to engage current and future customers.
• Oversee the Customer Feedback Management (CFM) system, ensuring live cases are closely monitored and promptly resolved.
• Acknowledge and address customer complaints/feedback within 24 hours, via phone or written acknowledgment.
• Follow up with low-scoring survey customers, working with stakeholders to resolve concerns.
• Manage the customer database to introduce loyalty programs
• Provide marketing support in terms of administration, customer service, and events

Requirements

• Diploma in Business/Marketing or equivalent.
• 1 to 3 years of experience in a customer-facing work environment, including managing IT administration, such as Salesforce.
• Proficiency in Microsoft Office applications, particularly MS PowerPoint.
• Singaporean only

Interested candidates can forward their CVs in MS Word format to connie@triton-ai.com

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661
  

Benefits

• Salary up to $4,300 with variable bonus
• Working location: Queenstown
• Experience in CRM is a MUST