What we want to accomplish and why we need you

Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. What does that mean? Currently, doctors use electronic health record systems to take notes on patient encounters. This is a digital version of the paper charts that you may have seen in your doctor’s office or on TV. These systems can be hard to navigate and time-consuming to manage. Doctors would rather spend that time with patients. We are creating the solution. Doctors that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What will you do every day?

We’re looking for an experienced and engaging trainer that is a confident public speaker with a passion for helping people learn new things.  As a member of the Customer Success team, your primary role is to train customers (primarily healthcare providers) how to use Suki’s products.  You will be responsible for engaging with customer success managers to understand the needs of each customer and deliver 1:1, small group, and large group training sessions. You will also deliver train-the-trainer sessions to customers’ staff and Suki internal personnel. Developing solid relationships with customer project management staff will be critical to your success.  You will need to become an expert in the variations of Suki’s products and understand how they integrate with various electronic medical records systems (EMRs). You will also need a solid understanding of healthcare provider workflows, particularly how they use EMRs to document patient visits.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Confident speaker: Ability to communicate with professionalism and build trusted relationships with customers.
• Instructional design: Ability to follow established training guidelines and make recommendations for improvement.
• Healthcare experience: Understanding of electronic medical records systems, healthcare terminology, and documentation workflows. Comfortable in a hospital or other healthcare setting.
• Remote training: Experience conducting webinars with a variety of software tools.
• Travel: Ability to frequently travel to customer sites to deliver in-person training.
• Detail Oriented: You have a high degree of attention to small details along with the ability to quickly iterate.

Requirements:*

• Five years of training experience 
• Excellent speaking skills and the ability to communicate clearly and succinctly
• Experience conducting remote training and administering presentation tools
• Proficient in Microsoft Office and Google Suite

This position can be remote and supports team members with customers across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI.
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Please note: Applicants must be currently authorized to work in the United States on a full-time basis.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values.  In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $90,000 - $130,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

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