Imagine a future where technology and innovation seamlessly integrate to accelerate the success of every business, where data and AI are not just tools, but catalysts for transformation. You are at the forefront of this revolution, leading a team that is the heartbeat of progress. As a leader in our Data, Artificial Intelligence (AI), and App Innovation team, you will be the architect of our customers’ triumphs, guiding them through the intricacies of AI Transformation. 

You will join a group of visionaries where every challenge is an opportunity to innovate. Your expertise will empower our customers to harness the full potential of our solution areas, turning aspirations into achievements. This is not just a job; it’s a journey to shape the future, and you are the key to unlocking its endless possibilities. 

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.  

As a Cloud Solution Architect Manager in our Data, AI, and App Innovation team, you will be the driving force behind our customers’ success in the transformative era of AI. This pivotal role will empower you to shape the future of technology and innovation, ensuring our solutions not only meet but exceed the evolving demands of the industry. 

In this dynamic opportunity, you will: 

• Accelerate your career growth by navigating the forefront of technological advancements. 

• Develop deep business acumen as you strategize and implement solutions that redefine industry standards. 

• Hone your selling skills and become adept at deal structuring, positioning you as a key player in the business landscape. 

This role offers the flexibility to work from home partially, ensuring you can balance professional excellence with personal well-being. Embrace the chance to lead with vision and impact, right from the comfort of your own space. 
 

In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA) Manager, you will run a team of people who enable customers to achieve their outcomes, based on their investments in Microsoft App Innovation and AI technologies. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft  investments. Microsoft aspires to help our customers architect and deploy first class cloud solutions in Azure by applying scalable best practices in the cloud such as leveraging platform engineering practices, common app & AI design patterns, Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

People Management:

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring: 
• Model - Live our culture; Embody our values; Practice our leadership principles. 
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. 
• Care - Attract and retain great people; Know everyone's capabilities and aspirations; Invest in the growth of others. 
• Managers need to build and grow healthy teams through talent management, diversity and inclusion and career development. Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams.  
• Develop a team that incorporates a mix of expertise across key workloads and lead them through changes using the Demonstrated Capability Framework 

Customer Centricity 

• Coach team to represent the customer/partner to internal teams (e.g., Engineering) to shape products and services, and supports the team in providing insights across the territory.  
• Drive the team to leverage feedback to develop strategic and actionable insights and influence product roadmaps by presenting business cases to program managers.  
• Coach team members to focus on customer/partner experience through efficient delivery with clearly define customer/partner conditions of success.  

Business Impact 

• Drive adherence to Microsoft standards and recommended practices by setting expectations for the team around methodology and governance. Lead your team to utilize “Well-Architected” framework, for consistent delivery of performance, security, scalability, maintainability, and reliability. 
• Support the team on removal of blockers and proactively identify and propose resolutions through regular technical reviews to accelerate solution implementations. Identifies patterns in blockers across business areas or territory.  
• Manage the business (e.g., scorecards, forecasting) by delivering against team targets, achieving business metrics, and ensuring the team delivers on Microsoft's Customer Commitments.  Leverage Microsoft and industry insights to position engagement offerings and to fuel new cloud growth with top customers and industry opportunities.  

Technical Leadership 

• Foster a continuous technical self-learning culture and community sharing of stories by encouraging and empowering the team to share learnings. Leverage market and engagement insights to assist leadership in defining area vision, prioritizing teams' skilling and engagements. 
• Model how to engage constructively and transparently with the technical and/or business community locally and globally. Participate in management communities and foster a culture of fast and effective learning at all levels.  
• Accelerate innovation by coaching teams on delivering best practices IP and providing feedback or modifying intellectual properties (IPs) rooted in domain expertise and/or industry acumen.  

Qualifications

Required/Minimum Qualifications 
 

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting 
  • OR equivalent experience.
• 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

Additional or Preferred Qualifications  

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience. 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). 6+ years experience leading technical projects, teams, or functions. 6+ years experience working in a customer-facing role (e.g., internal and/or external).
• 6+ years experience working in a customer-facing role (e.g., internal and/or external). 
• 6+ years experience leading technical projects, teams, or functions. 
• 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. 
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) or breadth of technical experience and knowledge in foundational application development and tooling, foundational AI, architecture design, with a technical understanding of cloud deployment scenarios and workloads and proven ability to map the customer’s needs to technical solutions. 
   

Cloud Solution Architecture M5 - The typical base pay range for this role across Canada is CAD $121,800 - CAD $219,100 per year. Find additional pay information here:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Microsoft will accept applications for the role until July 30, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.