About the Team

As part of the IT team, you will work in a secure, employee-focused, and highly technical environment. We work hard to make sure our diverse team of researchers, engineers, and operations/people specialists have the tools they need to work comfortably, securely, and with minimal interruptions. We work closely with our friendly and accomplished Security team to secure and update our endpoints and corporate infrastructure. We also collaborate with the People team, including HR professionals and recruiters, to ensure a smooth and automated onboarding experience for new hires. Additionally, the Facilities team is a close partner in multi-functional projects to further improve the comfort and usability of our workspace.

About the Role

This is an IT Support role that focuses on two key areas: ticket resolution and AV support. You'll spend half your time handling tickets—resolving issues in a timely manner—and the other half supporting AV setups and events, particularly high-profile ones. This includes troubleshooting AV issues, assisting with AV events, and ensuring seamless execution for VIPs and executives.

You’ll need to be comfortable working under pressure, adapting to rapidly changing situations, and maintaining a professional demeanor around senior leadership. A strong background in AV support is essential, with experience using systems like Google Meet, Zoom, and Cisco.

You might thrive in this role if you have:

• Proven experience in AV support, particularly with event setups.

• Familiarity with Google Meet, Zoom, and Cisco systems.

• The ability to manage multiple tickets and troubleshoot issues in a fast-paced environment.

• Strong problem-solving skills, particularly when handling AV setups in high-pressure situations.

• Excellent interpersonal skills, with the ability to maintain professionalism around VIPs and executives.

• Experience with ticketing systems and IT troubleshooting processes.

• A keen attention to detail and a proactive approach to problem-solving.

This role requires 5 days per week onsite in San Francisco.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.