Associate Director AI Product Management  

It starts with YES!  

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Our AI team plays a key role in bringing that vision to life, being responsible for our AI powered products and accelerating the responsible use of Artificial Intelligence (AI) across Optus.  

To take our customer experience from best to obsessed, this role will drive the delivery of consistently outstanding customer and employee experiences through AI for Optus. The role will accountable for an AI product portfolio and strategy to help us be intentional in our investments, create opportunity for great customer experiences and maximise profitability. . You will work across a fast-paced agile environment and collaborate with the many stakeholders to deploy and scale AI. Your leadership will be crucial in advancing our products from proof of concept to fully integrated, mature solutions, reinforcing Optus’ market position.  

Your day in the life of an Associate Director AI Product Management:  

• Contribute to the AI strategy for Optus, to meet the company 3 yr strategy  

• Lead cross-functional teams to develop AI & digital product porfolio from ideation, to incubation and scale and operate in an agile framework 

• Accountable for portfolio’s quarterly business review and prioritisation to meet AOP 

• Accountable for liasing with commercial and benefit realisation stakeholders to ensure materialisation and harvest of benefits 

• Apply high-level business reasoning to drive strategic decisions  

• Manage product sizing and ensure appropriate resource allocation  

• Perform comprehensive market analysis to uncover market gaps and growth opportunities, leveraging market data and customer feedback to guide product positioning and enhancements  

• Foster strong relationships with cross-functional teams to ensure seamless communication and alignment throughout product development and go-to-market processes while overseeing end-to-end delivery of initiatives  

• Identify and mitigate risks in product development, market changes, and regulatory requirements to minimise disruptions to the product portfolio  

• Set KPIs to measure product portfolio success, and regularly analyse data to track performance and identify improvements  

Your skills:  

• Proven results in going to market with digital products and features 

• Experience in leading cross-functional teams  

• Demonstrate strong commercial foresight and acumen 

• Building strategic alignment with stakeholders and partner on change 

• Strong background in digital and technology 

• Expertise in modern web and API architecture, design for cloud, and containers  

• Demonstrable experience in building scalable systems or ideas 

• AI experience is great but not essential – curiosity and perserverance trump 

Perks we love at Optus:

• High-performing, highly engaged cross-functional teams to work in  

• 3 days in the office, 2 days remote – with flexible hours to suit!  

• Inclusive paid parental leave, up to 14 weeks for the primary care giver  

• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’  

• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)  

• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network  

• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office  

• Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!  

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!  

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.  

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.